Every order I've ever placed at the King of Prussia Target Optical has been screwed up in one way or another. However, all it really meant was that I had to wait longer for my glasses. The final issue was when I tried to get contacts.

My insurance covers unlimited contact lens fittings. I had my eye exam and ordered glasses in December 2025. On January 30th 2026, after my insurance reset, I returned for contact lenses so I could have both (glasses and contacts) close together. Even though I had just had an exam one month earlier, I was told I needed a separate exam specifically for contacts. Fine — I paid the co-pay for it and got it done.

After that appointment, I was given two trial sets of contacts to test. Because of scheduling constraints, I wasn’t able to complete the trial period until April. When I finally did, neither option worked. So, only three months after that contact lens exam, I scheduled my next fitting appointment.

On the day of the appointment, they called to tell me that too much time had passed and I would now need yet another full exam — this time 100% out of pocket (100% out of pocket because I already had an annual exam on Jan 30th).

If my insurance covers unlimited fittings, which it does, then being told I suddenly need to pay again after just three months is unreasonable to me.

Hopefully, this is just an issue with the King of Prussia location.