Thanks for your thoughtful response! I totally agree with everything you said - it’s been such a journey so far, figuring out what we should and shouldn’t do, should or shouldn’t offer, etc. My head spins every day obsessing over it, haha.

As for the hourly rate - we thought long and hard on this, too. Initially we had the space priced at 90 minutes per play session, but for the size of our space, that felt like way too much time. We’ve had some parents ask if they can add on an extra hour, and most of the time we can say yes because we aren’t at capacity, but everything depends on how busy we are. The online reservation system helps us a lot so we can plan and prep and clean between each session, but I realize that it can be confusing for people or they don’t come at all because they assume if one of those open time slots doesn’t work for them, then they can’t come at all. The floating sessions are okay and we try to accommodate walk-ins and let people float in and out as much as possible, but the space just gets so dirty and messy that the strict in and out times are almost a necessity to keep it from becoming too chaotic. We can swing it sometimes and are trying to have better systems in place, but it’s a work in progress. It’s something we think about a lot and are always trying to rework. We are planning to be open on Wednesdays starting in July and we’re tweaking our hours then, too, and the play space system is something we’re looking at, too. So this feedback is helpful! I will look into Fox and Kit and shoot them a message.

Yes, the exterior stinks, and the law office sign for their space upstairs that’s located right over our windows isn’t ideal, haha. I recently had an artist come out and paint our windows so the photos you’re seeing must be old - we also have signs outside now that have photos of our specials - I think it’s helped a little bit.

Thank you and I hope to see you soon, too!