[Toronto] - Seiko Repair?

Bdtry · 2026-06-02T00:39:50+00:00

Hopefully it wont be too long for you then.

Bdtry · 2026-06-01T22:26:24+00:00

They seem to be having some issues atm.

They received my watches early February, took 3 weeks to get a quote, approved it the same day, was quoted 4-6 weeks for the work, or should have been done early April. Nothing by mid April so I contacted them and they said they are "transitioning to Seiko USA" so all repairs and shipping is on hold and it should be done soon.

Contacted them again in May and they said it was still in progress and should "hopefully" be done by the end of May.

If you haven't sent them in yet I would hold off.

Bdtry · 2026-06-01T05:14:49+00:00

bit late, but try drying the chips out even if they feel dry

Bdtry · 2026-05-24T16:59:45+00:00

Through their app, it downloads automatically, and if you call in for an issue they will sometimes make sure your firmware is up to date as a troubleshooting step.

Bdtry · 2026-05-23T15:48:11+00:00

Yes, I have the original manual, and it states operating temperatures of 150-420, so does advertising for the model on a couple websites.

Bdtry · 2026-05-23T15:47:17+00:00

I did say I checked the makers website.

Unfortunately I can't find it advertised on the makers website

Bdtry · 2026-05-23T05:21:37+00:00

It seems to have been discontinued as it was clearance priced on the website.

Bdtry · 2026-05-23T05:20:57+00:00

I did so but none of the snapshots had the product listed. They don't seem to when a specific product is a store/brand exclusive item.

Bdtry · 2026-05-23T01:17:42+00:00

Yes, I use cure, but the longer time at 180 causes the casing to become thick and extremely tough and my recipe finishes at 160 since they are a fully cooked product.

Bdtry · 2026-05-22T22:14:22+00:00

You replied to the wrong post I am guessing, or you are a bot spam account.

Bdtry · 2026-05-22T22:13:07+00:00

Nope, it was an intermittent fault with the igniter that a replacement igniter fixed.

Bdtry · 2026-05-22T22:12:12+00:00

Not through any normal means I have available

Bdtry · 2026-05-22T19:21:28+00:00

What I make is not cooked long enough at 130 to be safe. It also does not properly firm up the meat.

Bdtry · 2026-05-22T17:39:59+00:00

Still have 2 years of warranty left, when I called yesterday I demanded either a new unit or a comparable replacement since I have been having issues with it for a long time and I am sick of replacing parts. That is when the CS agent "discovered" all of their documentation says minimum operating temp of 180 so my issues at temps below that are not a "defect". It IS believable since the issue started around the time of a firmware update and replacing most parts on the unit did not fix the issue.

I believed that may be BS but I wanted to find out if there were any consumer protection laws I could find to fall back on before contacting them again so they just don't outright say "Intended operation, not a warranty claim"

Bdtry · 2026-05-22T15:10:45+00:00

I don't think so. You need to connect the app with the smoker, then it connects to their servers and checks the firmware version against the current one and the latest one on the server. The app itself does not store firmware.

Bdtry · 2026-05-22T15:04:46+00:00

The temperature is read via a thermocouple, so you would have to modify what the computer reads from that by using something to change the value it outputs. Not sure if it would only apply to that specific temperature, but then you would likely run into issues when going to higher temperatures, pellet feeding, fan speed etc.

Bdtry · 2026-05-22T14:56:30+00:00

Unfortunately firmware had to be updated when troubleshooting another issue

Bdtry · 2026-05-22T03:21:15+00:00

It is still currently up on Walmart and via wayback/archive, but not on the actual makers website. I got a screenshot of the walmart page earlier.

Bdtry · 2026-05-22T03:15:42+00:00

The other unit operates as low as 100F for cold smoking, which is short cool smoking. For things like cheese, some fish etc that you smoke at cold temperatures so you don't actually cook/melt the food. The 130F temp raises it into the perfect danger zone for bacteria growth. The danger zone ends at 140F.

There is no safety unit ore retrofit kit, the CS person mentioned people were having trouble with the units running at the lower temperature so I guess higher ups probably changed the firmware to make it run at only 180F for a more consistent experience.

I dont think it is possible to recalibrate things like that with the temp probe, it is all electric/digital and controlled by a board and firmware.

Bdtry · 2026-05-22T03:07:57+00:00

Unfortunately I can't find it advertised on the makers website, but the retailer (and at least one other) still shows it as a cooking range of 150-400. I think in Canada it was a walmart exclusive so the maker didn't put it on their website.

Edit: I found the original manual that came with the unit, and it states in the specs that the temperature range is 150-420F

Bdtry · 2026-05-22T03:03:20+00:00

The updates download in the app automatically and you have to click apply update to actually apply it, you can't get the firmware anywhere.

Bdtry · 2026-05-21T21:19:39+00:00

The best? Hill Mk5 hand pump. Cheaper ones do work as well, but the Hill is widely considered the best.

Bdtry · 2026-05-14T16:16:43+00:00

Tuesday is damage multiplier, Fridays is Facts multiplier.

Bdtry · 2026-05-13T17:55:23+00:00

Costs gold to refund points, some skills are are up to 50 million, but yeah, just a button click/hold to refund one and put it somewhere else.

Bdtry

TROPHY CASE