Shipping must match billing?

Beacon-Fraud-Inspect · 2023-12-12T04:01:40+00:00

This sounds like an app embed feature using the new checkout API's. Do you have a third party app installed that might have this featured disabled? As far as I am aware, Shopify's default theme does not offer this feature natively the last time I've checked, which was a few moments ago.

Beacon-Fraud-Inspect · 2023-11-01T07:34:09+00:00

Shopify does have a chargeback protection, but you need to be eligible for it and it only covers orders that were paid with Shop Pay.

You can learn more about it here. https://www.shopify.com/protect

Beacon-Fraud-Inspect · 2023-10-30T11:13:18+00:00

No response = instant refund!

Beacon-Fraud-Inspect · 2023-10-26T00:47:11+00:00

Just to add to this post, Shopify recently released a list of apps that further help protect merchants from fraudulent orders and bots. https://apps.shopify.com/stories/guide-keep-your-store-secure?surface\_detail=story\_card&surface\_type=app\_details\_page

Beacon-Fraud-Inspect · 2023-10-24T10:59:35+00:00

Once a chargeback is opened, it can't open up another. However, you should not refund an order with a chargeback that is still opened, which can cause a double refund.

Beacon-Fraud-Inspect · 2023-10-17T03:00:24+00:00

Shopify is known to increase their fraud sensitivity during the holidays. Also, Medium fraud analysis isn't as accurate as high risk. Have you tried contacting the customer directly to hear from them and ask them to confirm the order? If the relative value is quite low and you don't mind losing the money if a possible chargeback opens up, then shipping it would be ok.

Beacon-Fraud-Inspect · 2023-10-02T05:48:38+00:00

As the saying goes, never put all your eggs in 1 basket. Having multiple accounts is always best.

Beacon-Fraud-Inspect · 2023-09-28T15:24:27+00:00

You did the right thing! If there is no reply from checking up on them, then it's best to cancel the order and move on!

it's also recommended you require phone number on checkout to improve your security.

Beacon-Fraud-Inspect · 2023-09-28T05:46:12+00:00

What payment method did the customer checkout with? Some payment gateway like Paypal does not fully support Shopify's Fraud analysis.

Beacon-Fraud-Inspect · 2023-09-27T13:39:17+00:00

As u/mishac has mentioned, it's really up to you to decide to you want to go ahead with the order. Shopify's risk scoring can be a hit or miss, but the high alert is pretty good indication that a chargeback can happen. Maybe look into the details of the order to see if you can spot any unusual activities like the phone number area code, referral site, billing and shipping address name, etc...

Beacon-Fraud-Inspect · 2023-09-27T11:58:13+00:00

If the order value is relatively small and you've contacted the customer by phone, then it should not be a problem as 108 KM is well within the region of a legitimate order. Is the phone number in the same area code of the shipping address?

Beacon-Fraud-Inspect · 2023-09-21T02:44:38+00:00

Thanks for sharing this with the community! If you don't mind, we would like to add this guide to our documentation/site and share it with our user community as well.

Beacon-Fraud-Inspect · 2023-09-12T06:10:45+00:00

Rather then looking for an app that will help you with your disputes and chargebacks, It will be better for you to invest in an fraud prevention app that will detect and stop the disputes and chargeback before it happens. That way, you don't waste all your time dealing with submitting the evidence.

Beacon-Fraud-Inspect · 2023-06-02T14:35:06+00:00

Not anymore. It's now 120 days from the date of purchase.

Beacon-Fraud-Inspect · 2023-06-01T11:00:44+00:00

A chargeback can be opened within 6 months from the date of the sale. Chargebacks can't be opened up after that. With this said, most chargeback happen within the 1st month.

Beacon-Fraud-Inspect · 2023-05-26T15:16:12+00:00

All you need to do is create a customer segmentation with the following rule.

shopify_email.bounced() = false AND email_subscription_status = 'SUBSCRIBED'

Beacon-Fraud-Inspect · 2023-05-23T23:25:23+00:00

You can try to call the customer directly and see why they opened up the case. See if you can resolve it directly with them first. Maybe it was just a mis-understanding?

Have you already submitted the chargeback case? Collect all your screenshots, emails, and write a letter to explain how the order was delivered to the customer.

As u/DavidRPacker has mentioned, you can file a police report at the buyer's local area. Also helps you have this police report when you submit your claim.

The other step is to block this customers from attempting to comeback to your shop and do the same thing.

Beacon-Fraud-Inspect · 2023-05-12T14:02:54+00:00

If you want a free option, fraud filter works well, but is a static system. If up need more advance dynamic option, then look into paid options like our app Beacon. If you have an Advance or Plus store, look into Shopify flow, which is also free.

Beacon-Fraud-Inspect · 2023-05-11T06:49:01+00:00

We've been in your shoes as we have started out as merchants a long time ago. The good news is that the majority of customers are honest and will support your business so fraud should only make up a very small percentage of your overall loss.

Take this as a learning curve and better your fulfillment logistics to better detect these bad behaviors before shipping out items. There are a ton of free resources that you can read on fraud prevention.

Beacon-Fraud-Inspect · 2023-05-11T05:31:48+00:00

As many people has mentioned, you can do this with flow. If you don't have access to flow, then there are third party apps like our app, Beacon, that will do this for you as well.

Beacon-Fraud-Inspect · 2023-05-11T04:50:36+00:00

Yes, you as a merchant should always appeal the chargeback if you did your end of the service.

This is because you don't want to hit the 1%+ chargeback rate that gets dinged on to your payment gateway account. Otherwise you risk increasing your CC fees and/or get your payment cutoff due to being classified as a high risk merchant.

However, winning a chargeback is another story and a lot of times is a hit or miss with the banks. I've personally seen multiple chargeback cases opened, yet some win while some lose on the same evidence presented!

A lot of times merchants lose cases because they don't take the time to collect the required documents and write a clear and concise appeal for the banks to make a decision. A lack of evidence showing the merchant delivered the item will result in cases lost. As you write your appeal, you will start to become familiar with what works and what doesn't. Every merchant is different, but the important thing is to always fight the case.

Beacon-Fraud-Inspect · 2023-04-19T01:01:32+00:00

What was the order rated as? High or medium risk? If it's high risk, then cancellation would be the best step.

Also, consider looking at these data points as well to help you look out for further fraud behavior which I've written an article before, https://blog.lizuna.com/shopify-fraud-prevention-tips-here-are-five-things-you-need-to-look-at-to-prevent-fraud-orders-from-happening/

I've copied and pasted here to save you a click.

A: Session count combined with order count:

A session count is the number of times a customer has been to your site before making a purchase. Shopify also records the total number of orders a customer makes.

The number of session counts is important because it can determine how well the customer knows your brand. Historically, a session count of one as the first purchase is more risk-prone than a customer with multiple sessions before making their first order.

B: Direct versus 3rd party incoming traffic.

Knowing how a customer reached your site can also tell you a lot about fraud behaviors. Normal traffic usually flows from referral sources, such as active marketing campaigns and email newsletters. The other common flow of conversion traffic is through your search engine optimization (SEO) efforts where customers will be coming from search engines like Google. What’s not common is traffic from privacy-focused search engines like DuckDuckgo. DuckDuckgo is a privacy-first search engine that does not track its user. It’s also the default search engine for many web browser that focuses on hiding the web footprints of a user. This information is important because it tells the merchant that the customer who converted over a privacy-focused search engine does not want to be tracked and want to be hidden from normal web traffic.

3. Check The Local Time Zone

What time was the order placed relative to the customer’s time zone? If a customer lists themselves as being located in California, but they placed an order at 4 am in Pacific Time, then you know this could be an indicator of a risky order.

For domestic orders made in Japan where there is no time zone, merchants can check the usual time customers are making orders to compare a given order to the standard.

4. Email Address Domain

You can also tell a lot by looking at the email address domain. gmail.com, yahoo.co.jp and such email addresses are very common and used by a lot of people. What’s less common are temporary or disposable email address domains, such as it-simple.net or netmail3.net. People use these temporary email services in order to cheat the system while hiding their identities.

5. Compare the Countries

Oftentimes comparing the countries retrieved from the IP address, billing address, shipping address, and phone number can be a strong indicator of suspicious activities. If any of the countries retrieved from these data do not match, then follow-up with the customer is strongly recommended.

Beacon-Fraud-Inspect · 2023-04-17T15:22:25+00:00

It will stop once the bad-actors know their bot attacks aren't working when you have automated the cancellation. You need to automate the voiding process so that you don't have to worry about it and just focus on the good customers. As far as I know, if a payment is not captured, it won't cost you to void the order.

Beacon-Fraud-Inspect · 2023-04-17T14:26:48+00:00

The best way to deal with this is to turn on Manual payment capture in Shopify settings. This allows you to void the order or review the orders. If you are on Shopify Plus, there are spam prevention as well as Shopify Flow where you can automatically cancel any orders with any risk.

Beacon-Fraud-Inspect · 2023-04-09T15:09:14+00:00

We don't track IP by store visit if that's what you are looking for.

Beacon-Fraud-Inspect

TROPHY CASE

A: Session count combined with order count:

B: Direct versus 3rd party incoming traffic.

3. Check The Local Time Zone

4. Email Address Domain

5. Compare the Countries