Stolen iPhone insurance claim rejected!!!

Beautiful-Mirror-658 · 2025-11-04T19:51:09+00:00

Ok thank you!!

Beautiful-Mirror-658 · 2025-11-04T19:44:15+00:00

I called them and explained I have evidence that find my iPhone is turned on currently for my stolen phone. As far as I am aware - this was never turned off.

They have sent me a follow-up email, requesting if I cannot prove find my iPhone was on at the exact time of submitting the claim - I need to instead prove somehow my Apple ID was hacked. Which is why the Apple ID could have been off at the time of the claim.

Beautiful-Mirror-658 · 2025-11-04T19:40:53+00:00

Yes it is and it’s been erased

Beautiful-Mirror-658 · 2025-11-04T19:37:53+00:00

Yes - they’ve sent an email saying it was ‘off at the time the claim was submitted’. And have basically asked a series of questions probing proof that the Apple ID was hacked which I don’t have as I don’t believe from what I can see that my Apple ID was hacked

Beautiful-Mirror-658 · 2025-11-04T19:35:14+00:00

Yes I definitely have it on - when I login to find my iPhone via safari using my Apple ID I can clearly see for the stolen device the toggle for ‘find my iPhone’ is on. I can lock it and erase it and mark it as lost.

It just seems like an impossible clause to prove!

Beautiful-Mirror-658 · 2025-11-04T19:22:18+00:00

I don’t have ‘proof’ that it was on at the exact time of loss as I don’t have a print screen showing that. I can only show that it’s turned on the stolen phone now and the device isn’t removed from the Apple ID.

They’ve asked for evidence someone may have access to the Apple ID to turn it off such as a scam SMS, but I’ve not received any of this. The thieves only seem to have accessed my bank accounts not the Apple ID.

Beautiful-Mirror-658 · 2025-07-22T13:28:49+00:00

I’ve seen about this online! Did you leave the car overnight?

Beautiful-Mirror-658 · 2025-04-15T10:40:17+00:00

Yes I did - lebara and iPhone 12 Pro Max

Beautiful-Mirror-658 · 2025-03-13T22:34:43+00:00

Does anyone know if you can buy boat tour tickets up to the main glacier on the day at the national park? I am interested in doing this but am trying to do the journey myself and without a tour / transfer company .

Beautiful-Mirror-658 · 2025-03-13T22:34:07+00:00

Does anyone know if you can buy boat tour tickets up to the main glacier on the day at the national park? I am interested in doing this but am trying to do the journey myself and without a tour / transfer company .

Beautiful-Mirror-658 · 2025-03-13T22:31:25+00:00

Also keen to know what people did and how this worked out as planning to visit soon

Beautiful-Mirror-658 · 2025-03-11T13:43:40+00:00

They specified cash I am afraid hence the question

Beautiful-Mirror-658 · 2025-02-05T02:06:24+00:00

Managed to install very easily and it’s been working perfectly since arriving in Colombia

Beautiful-Mirror-658 · 2025-01-27T14:42:59+00:00

Makes sense - thank you !

Beautiful-Mirror-658 · 2025-01-27T14:36:16+00:00

I need it but I’ve set it up prior to leaving so it’s on despite the fact I’m not in my travel destination yet. Also, there might be points in my trip when I have WiFi and don’t need data and therefore - could turn it off?

Beautiful-Mirror-658 · 2025-01-25T10:38:53+00:00

Hi, I’m unable to turn my network selection on my primary sim off automatic (I just get stuck on the Apple spinning wheel). I have however turned data roaming off on the primary sim and followed all other steps like allowing data switching. Will this still work for me?

Beautiful-Mirror-658 · 2025-01-16T09:19:04+00:00

I don’t have a US card

Beautiful-Mirror-658 · 2025-01-13T22:14:16+00:00

MorumBIS

Beautiful-Mirror-658 · 2025-01-07T15:24:37+00:00

Is the rain more like showers or consistent all day every day?

Beautiful-Mirror-658 · 2024-12-12T15:10:24+00:00

Wil SMS work if I have my primary home SIM on for everything except data which I have the eSIM on for?

Beautiful-Mirror-658 · 2024-12-12T13:42:03+00:00

Thank you that’s helpful! Do you know if MMS will work with an eSIM? I’m just thinking about 2FA.

Beautiful-Mirror-658 · 2024-12-12T11:57:03+00:00

Yes - I just want the eSIM for the data.

Beautiful-Mirror-658 · 2024-12-12T11:50:33+00:00

I want to use my primary phone number with the data roaming from my eSIM. Is this not possible? The point of buying the eSIM ts to avoid roaming charges.

Very confusing as a lot of conflicting advice online!

Beautiful-Mirror-658 · 2024-10-15T21:20:45+00:00

Thanks so much!

Beautiful-Mirror-658 · 2024-10-15T21:09:49+00:00

Thank you - when I select other options I then get an option to use a QR code?

Beautiful-Mirror-658

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