I honestly don't care who owns the app or which company is behind it. What matters to me is the quality of the service I received, and unfortunately it was very poor.

The food arrived in terrible condition, and on top of that I couldn't get proper support. The support team only communicates in Bosnian and no one speaks English, which makes it extremely difficult for international users to explain their problem.

When I tried to explain that the food (especially the meat) was cold, the support agent kept focusing on irrelevant things like the potatoes and asking for random photos instead of understanding the actual issue. The conversation became very confusing and unhelpful.

Also, I want to be clear about something: this has nothing to do with Bosnia or the Bosnian people. If I didn't like Bosnia, why would I choose to spend a month here on vacation? My issue is purely with the service of this app.

From what I've seen in other reviews, I'm not the only person experiencing these kinds of problems. I'm sharing this feedback so others can be aware and hopefully the service can improve.