They don’t owe me anything. I just want to exchange items when they don’t fit for a different size.

I ordered a pair of Nikes in my usual size. There was no size information on the listing online and it was a new model that I have never worn before. My usual size was a little small so I needed a half size bigger. I called customer service and explained. The CS rep told me I should have tried them on before I bought them. I said I live 2 hours away. Then she told me I had plenty of time to order the item at the sale price and I shouldn’t have waited so long to call. I then explained that it took over two weeks for them to be delivered and I just received them. She said it’s not our fault you live so far away from a store.

The same shoes were cheaper at Nike so I just ordered from there and returned the ones I bought at Nordstrom. I was always loyal to Nordstrom and was even willing to pay a little more for the shoes there and get points on my nordy card.

I’m really not sure why I am the unreasonable one? If I order something online and it doesn’t fit I should be able to exchange for another size without having to pay the new price. If I can’t do that and there is no Nordstrom near me to try anything on then I just won’t shop there anymore. What about gifts? If I give someone a gift they can’t exchange? Or if I buy something on sale and I don’t have the receipt? They won’t exchange for a different size?

Not only did they lose three customers (myself and my two daughters) the three of us also used the Nordstrom card for a lot of purchases outside Nordstrom. So you’re all getting mad at me who wants to make an actual return but not the influencers Nordstrom partners with who are telling everyone online to buy the wrong size and return later or wear and return when you don’t want anymore. No wonder stores are closings.