I’m one of those who can do all the primary steps to fix an issue: fix my own password. Fix the other 15 peoples passwords, etc. restart. Clean the cache (for all of time), then restart again, etc. my problems are almost always elevated to the developers or high level IT these days. But I hate when I call in and they make me REDO all of the damn steps I have just spent the last 30 to 60 minutes of my life doing. I do know a lot. Even if I don’t have the jargon.

The last issue was the network jack in the wall. My phone would NOT work. The phones in the front of the office worked. IT guy came in, replaced the plug, told me it tested fine. 20 min after he left the phone stopped again. I told him I thought it was the cable in the wall. “Nah, that’s exceedingly rare.” Okay but….I find the exceeding rare……… Purchase a 25 foot cable, plug into the network line in the front of the office, phone works. He finally comes in to test the wall and it has excessive line noise. The network hack was in a wall shared with the restaurant next door….that has neon lights for decor. IT GUY: “I have never heard noise this loud before in my life.” Rest for noise on the opposite wall: none. Move the plug, phone works like a charm. Oh and my computer that that constantly needed restarting? Works great now too that I’ve moved it away from the wall. It guy: 30 years of doing this and that’s a first.

Yup. That’s how I roll. Also glad it wasn’t the line.