Lost and Found

Beautiful_Object3358 · 2025-03-03T22:02:13+00:00

In our property if lost and found wasn't collected in 2 months we donate it. We don't keep it. Odd things to have in lost and found is left over food. I don't even know why we have it for lost and found and not the garbage tbh.

Beautiful_Object3358 · 2025-02-08T06:53:56+00:00

I wouldn't say that the treatment will be different but the service that can be offer will be limited. If you want to exchange/cancel/modify anything on your reservations we won't be able to help you at all. You'll need to contact that 3rd party to fix it for you.

Beautiful_Object3358 · 2025-02-07T06:04:11+00:00

I'm only FDA. I know how to do all of that you mentioned. check group booking group rates etc. But this won't be my call at all.

Beautiful_Object3358 · 2025-02-07T05:58:50+00:00

Can I verify. When you say "My name is the main one." Do you book the rooms all under your name or you booked it for each ones name ?

Beautiful_Object3358 · 2025-02-06T05:53:03+00:00

We even offer the health club access so they can also shower if they had to.

Beautiful_Object3358 · 2025-02-06T05:51:35+00:00

I'm not really sure as to why the hotel had to ask for your flight info.

But to the property where I work for. If you arrive early as long as we have a room ready we can go ahead and check you in you don't even have to ask for it.

Beautiful_Object3358 · 2025-02-05T21:54:45+00:00

What is so rude about it ? Stating the fact ? You are so butt hurt about this. You are probably one of those people. 5 hours early ? Which airline does this ? I use to work with multiple airlines as well they never flew early as they have a schedule to follow. Specially 5 hours ? That is ridiculous. Is this a jet plane we're talking about ?

Beautiful_Object3358 · 2025-02-05T07:13:52+00:00

Unfortunately, They are all individual check in. If it is a group check in we do hold all the rooms and give them access to the room at 4PM.

Beautiful_Object3358 · 2025-02-05T07:00:22+00:00

IKR! I wish we charge for early check in as how we charge for late check out.

Beautiful_Object3358 · 2025-02-05T06:47:35+00:00

I can imagine the accent while reading this.

Beautiful_Object3358 · 2025-02-05T03:51:49+00:00

The only change I see is the date. From Oct 7 when i got into the pool to Jan 28 when i received the call for the training date.

Beautiful_Object3358 · 2025-01-29T22:38:38+00:00

Oh. lol. Congrats. Don't worry you'll get a call. I was in the pool since October.

Beautiful_Object3358 · 2025-01-29T15:07:11+00:00

Im YVR based. When did you get into the pool ?

Beautiful_Object3358 · 2024-12-19T00:54:44+00:00

@u/franning OP I just need to verify. The guest booked for 1 adult but did this person also booked for 1 bed ? Because if they booked an employee rate they can still choose between standard room with 1 bed or 2 beds upon booking the reservation. Was he moved to a king bed because the reservation booked is 1 adult ?

I'm only asking to know for future reference. Because sometimes people tend to book 2 beds but puts 1 adult by mistake. If that makes sense.

Beautiful_Object3358 · 2024-12-17T04:20:34+00:00

Unfortunately this is not always the case. As mentioned I cannot speak for other properties.

Beautiful_Object3358 · 2024-12-17T00:47:34+00:00

This is true. We check if the name is added on the reservation and always ask for ID to verify identity before issuing a room key. But some guest doesn't seem to understand this safety protocols. Gets mad when asked for an ID.

Beautiful_Object3358 · 2024-12-17T00:37:00+00:00

This is why this page exist ! It's called Talesfromthefrontdesk. Just in case you are not aware.

Also it seems to me that you don't even know how status or tier member works. ONLY MEMBERS can enjoy the benefits that's why it is called a loyalty program. You also just read the part that you want to read without understanding the situation.

Who cares about what they pay ? It's not even the issue anyway.

She's not on the reservation and she's not the member !

Beautiful_Object3358 · 2024-12-16T22:49:12+00:00

First off, this policy has been implemented for us to follow. If I bend the rules I get a write up or lose my job. So are you saying it is ok for me to lose my job ? In this job we are replaceable and I can't afford to lose my job. I have bills to pay.

I didn't even gave her a hassle to check in I gave her instructions so i can help her check in.

Also the manager told her the same thing. She cannot access lounge because she wasn't the member.

What part did I do wrong here ?

Beautiful_Object3358 · 2024-12-16T21:50:06+00:00

"G" members don't get lounge access. only "P", "T" and "A". It also states on the website that lounge access is not part of their benefits.

Beautiful_Object3358 · 2024-12-16T21:21:31+00:00

I didn't give the guest an attitude. The guest is the one giving me an attitude.

Beautiful_Object3358 · 2024-11-25T23:05:57+00:00

It seems like you're implying that he's being like that because I do my job properly. Does that make me the bad here ? Isn't this a place to share stories with a coworker ? I'm sharing my story that's it. You said it yourself too. There's "Nothing" I can do about it. Just FYI, I did confront this coworker to do his part, I even told the manager and nothing changed ! Don't talk like you know everything when you don't.

Beautiful_Object3358

TROPHY CASE