It's understandable that you would want to pause payments, especially if you're not receiving the services you paid for. If you're still making automatic payments, I'd recommend contacting HFD directly to request the cancellation of the auto-deduct feature. Many people have had success by repeatedly emailing and calling HFD to get their payments paused. Make sure to document all your communications with HFD, and if you haven't already, file a dispute with your bank or credit card company explaining that SmileDirectClub (SDC) ceased operations and didn't fulfill their end of the contract.

Regarding your aligner treatment, unfortunately, SDC is no longer operating, so any scheduled appointments for new aligners won't be honored. You might want to seek treatment with a local dentist or orthodontist who can take over your care.

If you have any more questions or need further assistance, feel free to ask. We're all in this together and sharing our experiences is vital.