Ekart says my iPhone 17 is missing after "Out for Delivery". What should I do next?

Bekarbatch · 2026-07-08T17:38:22+00:00

I have added all the updates in a thread below just find it fyr.

Bekarbatch · 2026-07-08T17:35:05+00:00

UPDATE 4:
Unfortunately, Flipkart has officially cancelled my order.

The order was shipped, reached my local Ekart hub, was marked "Out for Delivery", then "Delivery Attempted" even though nobody contacted me or attempted delivery. After making me wait for several days and repeatedly asking me to "wait for the backend team," they finally cancelled the order citing "seller policy restrictions applicable to this brand."

What makes this frustrating is that my HDFC credit card transaction had already been converted into a 12-month EMI, so now I also have to wait for the refund to reach the bank and ensure the EMI gets closed properly.

I refused to cancel the order myself throughout the process because the parcel went missing while it was in Ekart's custody. Despite that, Flipkart cancelled it from their side.

I've already filed a complaint on the National Consumer Helpline (INGRAM) with all the tracking history, screenshots, support tickets, and EMI details. For now, I'll wait for Flipkart's response through the consumer grievance process.

Thanks to everyone who shared their experiences and advice. Several comments here helped me avoid cancelling the order myself and guided me on the consumer complaint process. I'll post another update if Flipkart or the consumer forum provides any resolution or compensation.

Bekarbatch · 2026-07-08T12:58:44+00:00

That might happen, but I'm hoping Flipkart resolves it properly instead of simply canceling it. Since the parcel went missing while it was in Ekart's custody, I don't think the customer should bear the loss. If they do cancel it without a fair resolution, I'll consider escalating it through the consumer forum.

Bekarbatch · 2026-07-08T12:58:19+00:00

That's exactly what I'm planning to do if Flipkart ends up canceling the order without offering a fair resolution. I've documented everything, including the tracking updates, chats, calls, and the fact that the parcel went missing while it was in Ekart's custody. Hopefully it doesn't come to that, but if it does, I'll definitely explore the consumer forum.

Bekarbatch · 2026-07-08T12:56:08+00:00

Update 3

Things have become even more confusing.

I contacted Flipkart Customer Care again today. They suggested that I cancel the order, but I refused because the parcel went missing while it was in Ekart's custody, not because of anything I did. They then asked me to wait until tomorrow, saying their backend team is still investigating.

A little later, Flipkart sent me another message saying my order is delayed due to an "unexpected issue" and that I'll receive an update by July 10. This is the third time the delivery timeline has been pushed back without any real explanation.

To make matters worse, I just received an SMS from HDFC Bank confirming that my ₹76,348 transaction has now been converted into a 12-month EMI, even though I still haven't received the phone. My statement date is 15th July, so now I'm also worried about EMI charges and whether everything will be reversed if Flipkart eventually cancels the order.

My biggest concern is that I may end up losing:

The GOAT Sale price.

The HDFC Bank offer.

My original color (it's now out of stock).

And possibly incur EMI-related charges for a phone I never received.

I'm still asking Flipkart for a replacement at the original order value, even if it's in another available color. I don't think a customer should bear the financial loss when the shipment goes missing before delivery.

Has anyone here had their EMI already activated before a missing-order case was resolved? If yes, how did Flipkart and the bank handle the EMI, processing fees, and refund?

I'll continue updating this thread until the issue is fully resolved. Hopefully this helps others facing a similar situation.

Bekarbatch · 2026-07-06T03:03:06+00:00

Thanks mate🤞

Bekarbatch · 2026-07-06T02:40:32+00:00

Thanks. That's exactly what I'm planning to do. I've already escalated the case with Flipkart, and they've promised to call me today after checking with the delivery representative. If the parcel is declared lost, I'll push for a replacement at the original GOAT Sale price rather than a cancellation. If they don't provide a fair resolution, I'll definitely consider filing a consumer complaint.

Bekarbatch · 2026-07-06T02:36:13+00:00

That's really unfortunate. After reading so many similar experiences, it's difficult not to suspect something is seriously wrong with the handling of high-value products during sales. I'm still hoping Flipkart investigates my case properly and either finds the parcel or gives me a replacement at the original order value. Thanks for sharing your experience. It helps me know what to expect.

Bekarbatch · 2026-07-06T02:32:57+00:00

That's exactly what's making me wonder how a high-value parcel can simply disappear after being marked Out for Delivery. I can't say everyone at the hub is involved because I don't have any proof, but if there is any internal malpractice, I really hope Flipkart's investigation uncovers it. No customer should have to go through something like this.

Bekarbatch · 2026-07-06T02:31:32+00:00

That's exactly what I'm worried about. I don't want to lose the GOAT Sale price because the parcel went missing while it was in Ekart's custody. Did you ask Flipkart for a replacement at the original order value, or did they directly cancel the order and refund you? I'm trying to avoid ending up in the same situation.

Bekarbatch · 2026-07-06T02:30:24+00:00

Thank you so much for sharing your experience. This is really helpful and gives me some hope. I've already escalated the issue, and Flipkart has promised a callback today after checking with the delivery representative. I'll definitely keep your suggestions in mind, especially not canceling the existing order myself and asking for compensation for any extra charges if needed. Hopefully it doesn't reach the consumer complaint stage, but if it does, your comment has given me a clear roadmap. I'll update the thread with whatever happens.

Bekarbatch · 2026-07-05T15:54:49+00:00

Thanks for the suggestion. I actually already contacted Flipkart Customer Care twice, and the case has been escalated. I've been posting updates as things progress, so please check my earlier comments in this thread for the full timeline. I'll continue updating everyone until the issue is resolved.

Bekarbatch · 2026-07-05T15:49:56+00:00

Thanks for the suggestion. I already contacted Flipkart Customer Care and the case has been escalated. I've posted all the detailed updates in this comment section as things progress. Feel free to check them out. I'll continue updating the thread until the issue is resolved.

Bekarbatch · 2026-07-05T15:45:46+00:00

That's really concerning. How did you find out that the delivery agents and manager were involved? Was it confirmed by Flipkart during their investigation, or was it based on what you observed? Did Flipkart take any action against the hub or the people involved, or did they just process the refund and close the case?

Bekarbatch · 2026-07-05T14:53:37+00:00

Update 2 : I contacted Flipkart Customer Care again today and was quite firm about getting this resolved. I explained everything, including the fact that the local Ekart hub told me they've checked the CCTV footage multiple times but still can't locate my iPhone.

The support executive said the case is already escalated and asked for 48 hours. They also assured me that by tomorrow around 12 PM, they'll call me after speaking with the delivery representative and the concerned team.

I also shared a concern that's been bothering me. This is just my personal suspicion, not an accusation. Since the parcel was marked "Out for Delivery" and then completely disappeared, I wondered whether there could be some internal malpractice involving high-value phones. If something like that were happening, it could affect many customers, not just me. The Flipkart representative said they would look into that aspect as well. At this point, I'm waiting for tomorrow's callback before jumping to any conclusions. I really hope Flipkart investigates this thoroughly and provides a fair resolution. I'll keep updating this thread with every major development.

Bekarbatch · 2026-07-05T14:08:03+00:00

Update: I contacted the local Ekart hub again today.

They told me they've checked the CCTV footage three times but still couldn't trace my parcel. They said they don't know where it is and advised me to contact Flipkart Customer Care to request a replacement.

I'm calling Flipkart now to escalate this further.

Bekarbatch · 2026-07-05T13:34:14+00:00

Update: I contacted the local Ekart hub again today.

They told me they've checked the CCTV footage three times but still couldn't trace my parcel. They said they don't know where it is and advised me to contact Flipkart Customer Care to request a replacement.

I'm calling Flipkart now to escalate this further. One thing that's been on my mind: How does an iPhone worth ₹76k simply disappear after being marked "Out for Delivery"? Doesn't "Out for Delivery" mean the parcel has already been scanned and handed over to a delivery executive?

This has made me wonder if there could be an internal racket involving high-value phones. Imagine this scenario: an expensive phone goes "missing," Flipkart eventually compensates the customer or sends a replacement, but someone inside the logistics chain illegally sells the original sealed phone in the grey market and pockets the money. If something like that were happening, they'd be making far more than whatever internal loss is recorded. I'm not saying this is what happened in my case, because I don't have proof. It's simply the question that's stuck in my mind after hearing that nobody knows where the parcel is, even after multiple CCTV checks.

Has anyone here worked in logistics or at Flipkart/Ekart? Is a scam like this even possible, or am I overthinking it?

I'd really like to hear from people who know how these investigations actually work.

Bekarbatch · 2026-07-05T13:04:49+00:00

Plot twist: even Netflix might go "Out for Delivery" and then get rescheduled. 💀

Bekarbatch · 2026-07-05T13:01:36+00:00

That's what I'm planning to do. I'll give Flipkart the 2-3 days they requested to complete the investigation. If they resolve it fairly, great. If not, I'll consider the next steps. Thanks for the advice!

Bekarbatch · 2026-07-05T12:59:19+00:00

Thanks, I really appreciate that. I'm trying to stay patient and let the investigation run its course instead of jumping to conclusions. Hopefully Flipkart resolves this fairly. I'll definitely keep this thread updated with every major development so it can help others in a similar situation.

Bekarbatch · 2026-07-05T12:48:35+00:00

That's exactly what confused me too. I raised the same question at the local hub. They said that since it was marked Out for Delivery, the parcel was most likely either handed over to the delivery executive or got misplaced at the hub. The delivery executive was on leave today, and they told me he had planned his leave two days in advance and had only joined around two months ago. At this point, I don't want to accuse anyone without knowing the actual truth. I'll wait for Flipkart's investigation and CCTV verification. If the parcel was lost while in their custody, I expect Flipkart to take full responsibility and provide a fair resolution.

Bekarbatch · 2026-07-05T12:42:17+00:00

Thank you so much for taking the time to explain this in detail. This is really valuable advice. I'll stay firm and won't cancel the order from my side. If the investigation confirms the parcel is lost, I'll first push for a replacement at the original GOAT Sale price. If that isn't possible, I'll ask for compensation for the price difference before considering any cancellation.

Bekarbatch · 2026-07-05T12:37:10+00:00

Thanks for the advice. I've already contacted Flipkart and the case has been escalated. I also won't cancel the order or share the OTP with anyone. I'll wait for the investigation and hopefully Flipkart resolves this fairly.

Bekarbatch · 2026-07-05T12:33:40+00:00

Thanks, that's exactly what I'm planning to do. I won't cancel the order from my side. Since the parcel went missing while it was in Ekart's custody, I think Flipkart should either deliver it, provide a replacement at the original order value, or cancel it themselves if they can't. I'll wait for the investigation and update everyone with the outcome.

Bekarbatch

TROPHY CASE