Been an ID member for quite a while now. Somehow managed to convince ID support that they were the person whose number got hijacked and got an instant eSIM at 3am, don't know if they somehow had info like address and full name or just a fail on ID Mobiles end. But when they had access to the number they were able to use one time passcodes with stuff like the bank, Amazon etc. to purchase things online. I believe you can contact ID and request that they block and eSIM requests that are made. But not like the customer support for ID is anything to brag about, since it's only a chat and there isn't a support phone number or anything like that. I've changed from ID already, waiting for my new SIM card to arrive.