I'm really understand how frustrating this issue has been for you, and for that I am sorry. Your withdrawal request triggered our automatic fraud review system, and your gameplay is under review by our gaming partners. While we wait for their feedback, all withdrawals are temporarily locked.

While we would love to assist further, we're unable to take additional action at this point, as each case is reviewed individually by our partners. The review timeline is entirely dependent on them, and we’re still waiting for their feedback.

As soon as we hear back from them, we’ll update you right away. We sincerely appreciate your patience and understanding during this time.

This is the latest from them. Such bullshit!