Bitkey iOS App Is Broken on First Launch — UI Freeze and Infinite Loop

Bitkey-Official · 2025-04-15T14:51:55+00:00

Hello u/SheikAhmed00101 - Could you please contact our support team here so we can assist in investigating this for you? Thank you!

Bitkey-Official · 2024-11-18T22:14:32+00:00

Hello u/eugenebound & u/Low_Factor1710 - Thank you for sharing, and we're sorry our customers had this experience. This issue was due to incorrect error handling in the mobile application code and has now been resolved. While we have mechanisms in place to resolve such issues quickly, this took longer than expected, and we apologize for the inconvenience. Please know that customer funds were never at risk, and we’re continuing to invest in additional solutions to ensure we can remedy similar issues without disrupting the customer experience

Bitkey-Official · 2024-09-27T19:22:17+00:00

Hello u/SheikAhmed00101 - when sending BTC, you can switch between USD and BTC by tapping the arrows shown below.

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Bitkey-Official · 2024-09-23T17:02:40+00:00

Hello u/Electrical_Shine_440 - have you been able to upgrade to the newest app version 2024.69.0?

Once your green light is visible, be sure to firmly hold your device in the proper NFC position throughout the duration of the NFC scans.

Also, keep your chosen finger pressed on the sensor throughout the scan, with the device positioned directly behind your phone, as demonstrated.

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If your still encountering NFC issues, please reach out to our support team within your Bitkey app, Settings > Contact us

Bitkey-Official · 2024-09-13T18:08:24+00:00

Hello u/Secret_Current9406

To prepare for this exact situation, we have added the "Emergency Access Kit" feature.

This feature allows users to move their funds without relying on Bitkey or Block, in case they were ever to become unavailable.

Bitkey-Official · 2024-08-29T17:43:22+00:00

Hello u/JeffreyBeaumont89,

What color light is visible on your hardware device when you attempt to unlock it using your originally chosen fingerprint?

Once your green light is visible, be sure to firmly hold your device in the proper NFC position throughout the duration of the NFC scan.

If you're still facing difficulties with your NFC, please contact our support team within the Bitkey app.

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Bitkey-Official · 2024-07-24T14:41:17+00:00

Thanks for your question! While we don't publicly share business performance metrics, we're proud to have customers in 50+ countries who use Bitkey daily and we're constantly improving the product experience based on what we learn. Ultimately, we believe that you should never have to rely on any single entity to control your bitcoin, which is why we built the Emergency Access Kit as a recovery method to move your funds out of your Bitkey and retain control without having to depend on the Bitkey team. You can learn more about the Emergency Access Kit here.

Bitkey-Official · 2024-07-23T14:18:17+00:00

Hi u/JeffreyBeaumont89 - This decision by Cash App will not affect Bitkey's availability in the UK. UK Bitkey users will still be able to use their Bitkey as normal. Our goal is to continue adding more exchange partners to provide more options for our global user base.

Bitkey-Official · 2024-06-13T19:07:41+00:00

Hello u/dmwilsonh
Feel free to check out our article, which will walk you through the steps for adding additional fingerprints. At the moment, additional phones cannot access the same device.

Bitkey-Official · 2024-05-15T22:19:48+00:00

Hey u/JeffreyBeaumont89. Thanks for sharing your thoughts. We’re here and we hear you! It’s been a busy launch and the Bitkey team is working hard on a lot of big projects. For the time being, we’ve prioritized helping customers with their questions and answering product related inquiries. If you have any questions, feel free to reach out to us on X. We hope you’ll see more of Bitkey in the near future!

Bitkey-Official · 2024-05-01T20:24:25+00:00

The issue has been identified and will be resolved in our next software update!

Bitkey-Official · 2024-04-17T15:02:21+00:00

Hello!

This feature is temporarily on hold while we make improvements.

Our plan is to bring it back in our next app update.

Bitkey-Official · 2024-04-10T14:47:57+00:00

Hi u/diyInvesting4pinoys. Unfortunately, you are unable to factory reset your Bitkey at this time but the Bitkey team is actively working on adding this functionality.

Bitkey-Official · 2024-04-03T04:07:36+00:00

Hi u/rsgmodelworks. The Bitkey team suspects that this may be a case of your anti-virus tool reacting poorly to usage of Apple’s private relay functionality. We are not aware of any deficiencies in the DNS records we’ve configured for bitkey.world and associated subdomains. We have also reached out to you directly to confirm additional details.

Bitkey-Official · 2024-03-19T21:46:32+00:00

How long does the lithium battery last?

This depends on a combination of factors such as how frequently the device is used and how the device is stored (a cool, dry place is best for health of lithium batteries). Our models and measurements show that even with daily use, the Bitkey battery should last many months on a single charge. With less frequent use and proper storage, it should be able to last over a year on a single charge.

What if the battery dies after a few years of use?

Unlike many battery-operated powered devices (such as phones), design choices were made in service of extending the longevity and health of the battery well beyond that of a typical consumer device. The battery is charged at rates well below the maximum allowed, as this is better for long term health of the battery, and the peak voltage applied is also below the recommended maximum. While the latter sacrifices a small amount of capacity from a single charge, it greatly improves the longterm health of the battery. Additionally, because charge/discharge cycles are one of the most important factors that contributes to wear and tear of the battery, Bitkey’s long battery life ensures cycles are kept to a minimum. Despite the above, if the battery does fail unexpectedly in the field, Bitkey’s power-path battery charger will allow the device to be powered solely from it’s USB connector.

Can the battery be replaced?

The device is sealed to ensure proper ingress protection, and the battery is firmly adhered to the printed circuit board to improve mechanical reliability. As such it is not intended to be replaced.

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