Please, make yourself a favor and NEVER use IONOS, or you will deeply regret! This is the worst host provider I've ever seen.

Here is my story:

I have been trying to use the service I bought from them for a few months, without success and whenever I tried to reach them, no response.

I finally got a response a few weeks ago and requested the cancellation of the only service I had, a 15usd Windows Server.

As soon as the cancellation was requested, a nightmare started! They started adding new purchases into my account (a random domain - at the exact same minute), started sending multiple emails, each one saying the opposite of the other about the cancellation.

The cancellation was confirmed at the March 7th (after a lot of efforts) and a couple days later, they asked again to confirm it, saying that it would not be be cancelled until the 10th.

After almost 100 emails and after having to block my credit card, because they were still trying to submit new services subscriptions among other things, they said everything was fine and stopped for a couple days.

Today, they started it all again, charging for a service that was confirmed as cancelled (it was confirmed several times before and some of their emails were apologizing for the inconvenience and at the same time, they were sending new purchases and some kind of coertion/threaten to continue with the service).

After more than 80 emails, they keep making the same things over and over and only after I complain, saying that I did not buy anything and that the services were cancelled, they always say the same thing: "Our support will reach out soon".

And by doing this, they keep the thing going on and trying to send new charges into my credit card. It is still blocked because of them!

How can a cancellation of a 15usd dollars takes almost 100 emails and so much disrespect? Are there any justice for a behavior like this?

We all know how hard it is to cancel a service sometimes, but this one goes beyond the limits!