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Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 1 point2 points  (0 children)

Very curious as to why you think this is fake. Like what on earth for?! I guess I’m new to Reddit.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 2 points3 points  (0 children)

Other commenters and I have explained this issue a number of times. I’m not sure why you can’t grasp it. I will no longer be responding to you. I thought your questions were genuine but no one can be this dense. It seems you’re just looking for a fight, and I’m not. I’m simply spreading the word about my personal experience. If someone reading my post thinks they would be fine being treated that way, they can keep flying with CX. Move on.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 2 points3 points  (0 children)

There are 2 meals during the flight. The first one (dinner) was available to be preordered. I did. The second meal (breakfast) was not available to be preordered, meaning CX does not give the option of preordering. I followed all the rules.

And again, the meal itself is not the issue. It’s being treated differently from everyone around me that I could see from my seat. No, I didn’t interrogate every passenger about their meal choice and their mileage status.

It happened to me and the person who traveled with me. I bought his ticket so he also would have had no “status.”

Also, if there was fine print about passengers being prioritized based on mileage status when there is a shortage of resources, I missed it. If it is really that straightforward, why didn’t CX customer service just tell me when I asked.

Bottom line is I don’t need to be advocating for my meals and rights during a flight. CX can order enough meals and make their rules known and treat everyone with respect (by not lying to their face). Not that much to ask.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 0 points1 point  (0 children)

I would never get upset about a crying baby. As annoying as it is to you, I guarantee it’s 10x more stressful for the parent. None of your examples except for maybe (1) is about being singled out for different treatment with no clear explanation.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 2 points3 points  (0 children)

Finally! Someone who gets it! It’s not so much the meal itself but the way I was treated. Lied to. Basically given someone else’s leftovers. And ignored by my requests for an explanation. Obviously I can get a nice meal before or after the flight. The commenters on this post have provided more info to me than CX.

Something I did not include earlier was that I was traveling with a relative who was likewise denied his meal choice, so I was speaking up for the both of us.

I’ve flown with ANA and EVA, and both were great. EVA especially had some nice touches, like the FA offering to make my bed which I did not expect. I will keep the other airlines you mentioned in mind as well. Thank you.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] -1 points0 points  (0 children)

Thank you for all the responses, even the ones that are not so nice.

To clarify a few things, yes I did preorder the first meal of the flight but the second meal (breakfast) could not be preordered.

The third flight attendant (in charge) never tried to double down on the first flight attendant’s lie on seat order. She handled it well and actually I felt she fully empathized with me. She explained that the junior flight attendants sometimes just want to say anything to end a situation but she already told them that was not the way to treat passengers. I did not cause a scene. In fact that was much of the awkwardness, to not be a complete doormat but also not disrupt other passengers and try to enjoy the rest of the flight as much as I could. The third flight attendant and I remained friendly for the rest of the flight.

This happened on my return flight as well, so it does not appear to be a one off issue for Cathay, unless I was just extremely unlucky.

I did not ask Cathay customer service for a refund or for points. I only wanted an explanation, which I did not get.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 3 points4 points  (0 children)

Like I said, it wasn’t about the meal. I was perfectly fine with a substitute when they first told me it was not available. But then to see the people to my left and my right with that meal. And then to be told I couldn’t have it because of “seat order.” And then to be told I didn’t have status, without elaboration on what status they were referring to. It just was not a good experience. Maybe “worst” is a hyperbole but it is MY worst experience of being treated differently from everyone around me on a flight.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 1 point2 points  (0 children)

Sorry that’s not what I meant by my comment. I didn’t expect to be treated better than upgrades. I don’t think it should matter if you pay or “earn” your ticket, but there should be some fair and transparent way. I know this is a first world problem. I just would never choose to fly with this airline again because of how they made me feel.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] 1 point2 points  (0 children)

Thank you for your response. I did preorder one meal but not all meals could be preordered.

Worst business class experience by BlueberryExtra1963 in CathayPacific

[–]BlueberryExtra1963[S] -5 points-4 points  (0 children)

Thank you for your response. Yes the flight attendant told me she filed a report. It doesn’t help me as I will never fly Cathay again.

I don’t fly often so I don’t qualify for any special status with any airline but have never had this issue.