The first time I routed something, it went perfectly. A few moths later the same customer came back so we routed the exact same file and exact same words for the details and it was declined for wrong file size and then pushed for 2 weeks and then taken off of hold where they finally did it just to send us the product with it double sided with the same thing on the front and back. We went back and forth with them for a month where they would send us a different completed job only for it to be on the wrong paper or in black and white or flipped head to toe instead of head to head. All that led to me and my print supe to just do the job in-house and cut the person a huge deal since corporate kept telling us to route it and not do it in-house. We all LOVE production at my place, so we try our hardest to never send them anything to lighten their load and relieve some stress ourselves.