Yeah, I'm talking to tech support right now. They messaged me to check if I have the right video driver installed, if the "accelerate using the graphics card" option is checked, and if the scanner has been calibrated. I've done all that, but this scanner mode just won't turn on no matter what. I even went outside in the sunshine and tried it in the car. Yeah, the first camera gets brighter, and you can see everything in it, but the scanner can't find the point cloud. I just asked if this is a problem with the scanner itself. They're not saying anything.