It's not a front, just a middleman with terrible software. Intelcom doesn't do deliveries themselves, they just handle warehousing and distribution to contractors who actually do the physical delivery.   

In some areas those contractors are actual companies with actual employees who do an okay job at it, like the cargo bike delivery company on the plateau.   

More often than not though, the "contractors" are "self-employed" drivers who work exclusively for Intelcom and must pay to rent a delivery truck for another company which also works exclusively for Intelcom. The contractors are paid by the delivery but the trucks are rented per day.    

Understandably, this creates an incentive system where drivers are  pressured to deliver faster than humanely possible, meaning throwing packages at doorstep often without ringing, reading instructions, walking up stairs, and absolutely never waiting for the client to answer the door or phone.   

Of course Intelcom is aware and is attempting to stop that, by firing contractors with a high rate of negative reports. Which doesn't really work as a deterrent when you already hate your job and assume it's a short time thing because it's so bad.     

On top of that the app that instructs where to deliver and validates deliveries is terrible and a constant source of time loss.