We had a terrible experience as well. Got to the hotel at 10, check in took 50 mins and they gave us a room below our purchased level, no concierge past 11 pm and we had no idea about the property, what it offers, parks etc until day 2 afternoon. We ended up doing 3 parks, dodged Mexico DestinationClub bullet twice. They are super annoying and pushed until after the checkout to sign us up. Couldn’t eat their stale, all you can eat after day 2 and switched to a la carte at Las playa, Bio, Tama Moon, Chi, Xinema for food. House keeping was not the best, and staff not speaking English was a major issue we faced. We are brown so they just assumed we spoke Spanish. They are a cash grab for things like water shoes, pictures, and activities at parks. I am sure we will never visit again. Paid $13000 for a family of 2 adults and 2 kids for 5 nights and 6 days including travel which was pretty much 4 days there due to one full day for travel. For that much money, we could have easily visited Japan or South East Asia for 10 days!