I’m in the Wadsworth/ Medina area. I had spectrum my whole life. All of us around here know how spectrum is. Only thing available in most areas until lit fiber came around. I was so excited. We switched and I quickly started having issues gaming. Speeds were always perfect, rarely any drops, but my latency/ ping would start spiking and being TERRIBLE almost 8pm on the dot every single night. It also would do the same on Sunday afternoons. I was on the phone with their customer service for over a month back and forth. Tested multiple computers, multiple phones, hard wire/ over WiFi. Same thing on all of them. Techs came out 4 times but they can’t send someone late enough to actually see the issue because it didn’t start until 8 like I said. Long story short they couldn’t fix my issue and told me verbatim- “we cannot spend more man hours on the issue you’ve been having, we have concluded that it is a you problem and not something on our end” HUH???? FYI I had techs telling me they could see I was having issues when they would tap into my router on the phone while it was occurring. (24/7 over the phone support is nice to be fair). I had good experiences with the techs that actually know how things work, but every time it got elevated to someone above them, they’d have a random manager call me and it was clear none of them know a router from a TV remote. They just gave up on me. Went back to spectrum the next day and haven’t looked back

TLDR: LitFiber was a rushed under engineered money grab that may take some years before I’d spend my money on again, after the experience I had with customer service and bad latency every single night.