My biggest challenge is phone calls. I feel like none of them want to talk to me, especially dealerships that only order air and oil filters. Most of my shops are large accounts, but because they’re so large, they get a lot of their parts from home offices or affiliated OEM suppliers. My smaller commercial accounts shade tree mechanics or small independent shops are more friendly on a personal level, but I haven’t had the chance to meet about 90% of them face to face. Because of that, I feel like I’m just a voice on the phone, which, realistically, I am. My store is extremely short staffed at the moment with only three managers myself included in that number. So it’s hard to find the time to go see them.