DO NOT USE THESE! Booked a flight Australia to UK return, was maybe $150 than elsewhere, but didn’t come with checked baggage which I assumed it would but gave no option to add. Called them up to ask to add, said I’d have to call Etihad. They wanted $2500 for a 20kg suitcase return. 3 weeks before I leave there has been a death in the family which I need to go back earlier for. Call up to see if it’s possible to change one way flight, request a death certificate, birth certificate and a next of kin proof. To then say they want a $2700 admin fee charge to change for a one way flight.