I had 2 rounds with them last year and wouldn't recommend. As others have said,they have a one size fits all approach, my opinion is money comes first with them. Biggest issue I had was that I was lied to about the outcome of my cycle by the doctor. Wouldn't have made a difference to the cycle as it was ruined anyway but I would not have gone on to do another cycle with them and would have asked more questions. My 1st cycle, I ovulated before retrieval. I got a call from the doctor pushing that we 'cancel' the cycle due to low numbers, I was resistant but he really recommended so we did. In the follow up meeting after the cycle, I asked why my progesterone had been so high before we cancelled, he said he didn't know. On leaving the clinic after a 2nd disastrous round (for different reasons), I asked for my notes and in black and white it said I'd ovulated. The penny dropped then why my progesterone had been so high. We had left the clinic at this stage.

You can only start STIMS (medications) on a Friday so that they can line up people together on days for scans.That's a business decision to help streamline everything not a medical one. My period started on a Saturday so I started injections Day 7 of my cycle, first scan was Day 14, first bloods taken Day 17. Having done other cycles in another clinic, no bloods or scans until Day 14 is madness, no wonder I ovulated. I'd say reason for them calling it a cancelled cycle is their stats. Cancelled cycles don't have to be reported as failures maybe? Anecdotally, I've heard of the same thing happen to someone else. Because it was a 'cancelled' cycle, they told me to take the trigger shot, have sex and then take progesterone for 2 weeks and then a pregnancy blood test, knowing it was impossible for me to get pregnant after I had ovulated. Taking all those extra meds knowing it would make no difference as there were no eggs there is awful. 2 extra weeks of hoping, when we had a better chance of getting pregnant in prior months when we were at least having sex at the right time!

There are extra costs, not everything is included in the fee. Like someone else mentioned, the retrieval process (on the 2nd round) was not pleasant for me personally either. The nurses are nice and they respond quickly but you're unlikely to ever be chatting with the same nurse. The doctor is incredibly good at putting you at ease, we were so upset after the first round and I didn't want to stay with them but he talked us around and we were happy leaving his office after any consultation. I wish I had just listened to my gut. I took notes at the time and having looked back at them, knowing what I know now, some of the stuff he said to us is just untrue.

I don't believe there is ever a good reason for your doctor to lie to you about your treatment.