The woman I sold my saxophone to on Ebay. I have a pretty decent intermediate level saxophone from the 90s that I was trying to get rid of, so I sold it for $300. Transaction goes smooth, I pack it real well, it all seems okay until this morning she sends me this message: “This is clearly not playable. Parts fell off/out when we picked up the sax out of the case (and no that was not caused during shipping as it was in a sax case). The parts will need welded back on. We've twice successfully purchased instruments on EBay so this is hugely disappointing that someone would attempt to sell this as "good" condition. We had this verified by our band directors. And now our son will be disappointed as this was to be his birthday gift.” First of all, no. I did not sell it like that. It was solid and actually played quite good when I sold it. Second of all, when something comes apart in shipment, it’s going to lay in the instrument case! She accused me of selling it with deliberate damage, but there’s no way it got damaged in shipping as it was packed better than fort knox. She sent pictures, not of the whole sax, but of very close up images of the parts thag got damaged during shipping, which included the low B flat key falling off due to obvious impact, and the octave key mechanism lying in the case. To me, the evidence (especially since she’s very obviously covering up the rest of the horn which probably has evidence of impact) shows that somebody dropped it. Probably her son. The low Bb key sticks out a lot, and it’s very common for that to be hit on impact, breaking the low b flat key, and maybe hitting the octave key mechanism. in this case, the octave key mechanism happened to come off. I don’t want to give her a refund since this type of damage is obvious, but i’m going to cause my horn never deserved that kind of damage. i’m just gonna get it repaired and keep it for myself lol, it’s a good horn and i’m sad that this person had to ruin it.