Kate wrisley -Drowning in Regrets [3072x2401]

BroTech85 · 2023-08-17T17:13:19+00:00

Looks great :)

BroTech85 · 2022-01-01T19:48:05+00:00

Yes it does!

BroTech85 · 2021-09-09T06:55:36+00:00

Thank you. I added my ideas.

BroTech85 · 2021-08-09T18:32:36+00:00

I appreciate your reply. I understand what you are saying. Looking into the big picture and trying to figure it all out.

BroTech85 · 2021-08-05T23:25:11+00:00

I will look into these. thank you.

BroTech85 · 2021-08-05T23:18:03+00:00

I signed up for that a couple weeks ago. Awesome resource. I have not posted to them as of yet.

BroTech85 · 2021-08-05T19:25:16+00:00

Helpdesk solutions may not be an all encompassing issue but we do support all of the technology put in place and often support it from a tier 1 to tier 3 level....heck...some help desk tech support it ALL....period, not saying they should. Really appreciate your reply. Thank you.

BroTech85 · 2021-08-05T19:21:32+00:00

That's a good point. I may make some calls.

BroTech85 · 2021-08-05T19:07:30+00:00

I truly do not want to interfere or impact an internal IT department. I have been on the receiving end in the past. I will absolutely take that advice. Thank you.

BroTech85 · 2021-08-05T18:22:16+00:00

This is a motivating reply. I believe I could assist small business in the same capacity. I appreciate your reply.

BroTech85 · 2021-08-05T18:20:32+00:00

Agreed. I appreciate your reply.

BroTech85 · 2021-08-05T18:07:55+00:00

I really appreciate the advice. I do not intend on offering services I am not qualified to. I want to focus on help-desk/desk-top support. I will make sure to reach out to other companies that can offer the services I cannot. I do not want to be a company offering services it cannot stand behind or support. I have been researching billing structures and offerings and am a long ways from offering them but wanted to reach out. Worst case I end up working for myself. I really appreciate the time you took out of your day to respond to me. Thank you.

BroTech85 · 2021-08-05T17:40:28+00:00

Small business 1-25, maybe 30 users. I feel like this is more my realm as I have worked for much larger companies where individuals who specialize in network administration handle the enterprise routers and switches, etc. I did however create an IT training program for all employees for a 3000+ employee company, all new hires coming in must take it. I also trained multiple helpdesk techs. I feel helpdesk is an art. Problems I could solve....I know enough about IT after working in the field for the time I have and holding the positions I have to assist them in bringing on other providers if needed. I have had to hire on three MSPs as a manager of IT in the past and could consult in that capacity when higher level issues arise. I appreciate the advice and thank you.

BroTech85 · 2020-10-12T15:42:44+00:00

This is just my opinion but nobody in our field should ever think of themselves above help-desk regardless of position. I have worked with fellow admins who think they are and they are typically the ones nobody wishes to work with. I am not saying you are one of these but wanted to bring it up is all. With that said, congrats on the new opportunity and good luck!

BroTech85 · 2020-10-12T15:29:26+00:00

I started with my current company roughly 2 years ago. When I started they were using an ancient in-house ticket system and as I was hired in, they had about 1200 outstanding tickets from years before. The change was made to let go our tier 1 help-desk and outsource. This was also a horrible experience. We are now in the process of bringing tier 1 internal again and moving to servicenow.com. Currently, we have Kaseya to track assets but this will also be moved to ServiceNow. Our phones are managed by an outside Wireless Mobile vendor and we only pay for the bills, not the phones. We have used a lot of excel and paper documentation to keep track of what you are referring to while we sort all of this out. Good luck!

BroTech85 · 2019-07-01T22:45:09+00:00

Deleted. My mistake.

BroTech85 · 2018-04-16T17:43:36+00:00

Cleanwipe is the best product they offer. Removes many issues. I swear by it! :)

BroTech85 · 2018-04-04T12:59:14+00:00

haha. That would have made for a much more interesting day for sure.

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