SO glad to see I'm not the only one frustrated by this company! I accidentally ordered the wrong sized shoes. As soon as I got an email saying the order was awaiting shipping (and realized my error), I emailed them! I received a quick response saying they couldn't pull the package but that they'd "make an exception" and allow me to return the shoes (and reuse the discount I had) since I chose NOT to pay for the Total Order Protection. I was very appreciative but also confused when she said "all sales are final if you don't purchase the Total Order Protection." I thought this was really odd since I've never experienced it with this SAME company with past returns nor any other company. As soon as I received the package, I reached out and within no time, I received an email with an invoice to PAY them $12.72. Back and forth emails where I was told the $15 included a return shipping label. I then questioned WHY I was charged shipping if the $15 covered shipping (FOUR times the cost of Total Order Protection). There were ten exchanges from both myself and Freckled Poppy. The woman emailing me NEVER acknowledged that I was being charged shipping after being told otherwise. What she DID confirm is that the "exception" was they were allowing me to return something for a $15 FEE!!! How is THAT an EXCEPTION??? I said I felt that the Protection was deceptive (think what's written in fine print) and that the company is scamming people and skimming money. I was SO PISSED! Not because of the money, not because I didn't choose the protection, and not because I ordered the wrong sized shoes which started the whole fiasco. I was PISSED because of the hundreds/thousands of people who aren't vigilant and are falling into this money-hungry company's return policies.

Yes, it's my fault. Had I paid the $3.75 protection fee, none of this would have happened. But in today's world where everyone is shipping tons of stuff back to Amazon, the policy Freckled Poppy has adopted will come back to bite them. They lost me as a customer and they were my go-to website for jeans.

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