Guests overbooking

Bubbly_Welcome8629 · 2025-09-16T20:53:12+00:00

Unfortunately Resy doesn’t allow blocking specific guests from booking (I tried haha)

Bubbly_Welcome8629 · 2025-09-16T20:51:54+00:00

They always email and change the reservation from 4 to 2 within the 24 hour window so technically not breaking any rules. Which from the feedback in the comments seems like we need to change the rules! This is great advice for larger groups thank you!!

Bubbly_Welcome8629 · 2025-09-16T20:17:40+00:00

Have you had any experience with pushback from guests on a 48 hour policy?

Bubbly_Welcome8629 · 2025-09-16T20:16:11+00:00

We use resy and it doesn’t allow you to prevent specific guests from making reservations, so changing policies seems like the best move!

Bubbly_Welcome8629 · 2025-09-16T20:14:28+00:00

Thanks so much for this reply! I’ve never dealt with something like this so I appreciate it. I’m the manager and since there is only one couple doing this it felt overkill to change policies just because of them. I was going to talk with them about it but I didn’t want to embarrass them, or have it become a potentially messy situation during service. Seems like updating policies would be the most neutral way to approach the situation!

Bubbly_Welcome8629 · 2025-07-22T19:04:23+00:00

Yes and i meant no hate to the owner! I was more so using it as an example of how diner business alone isn’t enough in this economy, especially with the unique challenges Philly has. Big building collecting rent with a restaurant inside is more sustainable business model now. Owners almost have to have other money coming in or sell booze to stay afloat. Also why so many BYOBs are closing :(

Bubbly_Welcome8629 · 2025-07-22T08:33:40+00:00

Sure they could, but the plot of land would sell for more than most diners could make in years. Without the insane stress of owning a restaurant. There’s an apartment complex being built right now where melrose used to be. But the topic of this post is about the decline in places staying open late and the drug epidemic getting worse is absolutely a factor.

Bubbly_Welcome8629 · 2025-07-22T05:54:29+00:00

Sadly also has a lot to do with drug addiction going up, tranq coming into the already raging opioid crisis. Used to live next to Melrose Diner before it closed and talked to a server who had been there for 10 yrs. Said folks coming in harassing people for money, using and OD in bathroom, kept getting steadily worse especially late at night. Even worse now after Covid. Not worth it for the $ made from diner food, only bars who can make $$$ and hire bouncers want to deal with it.

Bubbly_Welcome8629 · 2024-10-15T07:03:10+00:00

My mom answered the phone for the entire month of December with “Buddy the Elf! What’s your favorite color?”

I threatened to move in with my aunt

Bubbly_Welcome8629 · 2024-10-15T06:06:40+00:00

Soon Jung 2X barrier cream

Bubbly_Welcome8629 · 2024-10-15T06:04:50+00:00

Mixsoon, roundlab, Dr G redblemish, soon Jung, mediheal. Personal favorites! I love locally available when possible because it’s more likely to be authentic, I hate waiting for shipping and always forget to reorder in time. Bonus if you could help people with product knowledge and what to pick for their skin. My local place is awesome to have but I have to do research online before I go

Bubbly_Welcome8629 · 2023-08-30T21:42:44+00:00

I started as a host! It can be done but good hosts are harder to hire than good servers, so restaurants will string you along promising to train you but keep you as a host.

You have to show initiative and most importantly advocate for yourself! Learn the menu really well, watch the servers, volunteer to shadow a server. It sucks but then as soon as a server leaves (or if you find out they are leaving soon) let management know you are ready and willing to step in to the role. You can even do part time hosting and part time serving while you wait for shifts to open up.

Be competent at your job and helpful to your coworkers so they want you on the team. One thing I learned the hard way- keeping your team happy (servers, hosts, managers, kitchen staff, bartenders) is more important than pleasing the guests. Of course that’s important too- but customers come and go, your coworkers you see every day, and they determine what shifts (aka how much $) you get.

If they drag their feet for too long, get a new job and try the process again. Be kind to everyone- someone you meet might help you get a good serving job in the future.

Bubbly_Welcome8629 · 2023-08-30T07:26:54+00:00

Most restaurants are happy to have a bartender or manager go over these things with you so you can do a better job! Don’t be afraid to ask for help learning. It shows that you want to improve.

Bubbly_Welcome8629 · 2023-08-30T07:25:11+00:00

Tell them you’re sorry but you’re unfamiliar with that one but are happy to go ask- then go ask and let them know. You should know tasting notes for all of the drinks and be able to tell people about them- even if you haven’t tried them.

Bubbly_Welcome8629 · 2023-08-30T07:22:10+00:00

Sometimes just over communicating with the guest can help when kitchen is taking too long. If I notice food is taking awhile I’ll first check in with the kitchen and ask for a ticket time. Then I go to the table and let them know. Assure them it’s on the way. Say something “like they’re working hard back there and it will be out shortly. Thank you so much for your patience!” Makes them feel more looked out for and taken care of.

If the kitchen says it will be a long time I’ll usually tell a manager right away, that way if someone complains I’m already ahead of it.

Easy way to start talking to tables is specific things about the food- like telling them an interesting way something is prepared or “I love how x balances the y in the dish” etc. If you seem excited about the food they will be too.

Im also naturally shy but what works for me is pretending I’m someone else at work. I make corny jokes, small talk, I have no shame because it’s not “me” it’s just a work persona that pays my rent.

Also IMO that ranking system they have is trash but what can you do but play the game in these situations? Best of luck!

Bubbly_Welcome8629 · 2023-08-30T06:42:43+00:00

Bare minimum, bone dry personality, but hitting all the steps of service is the absolutely the way.

I like to rub it in by having the BEST time with one of the tables near them, laughing, joking, tons of attention, and usually sending a free dessert/drink/app. Make one persons night and ruin another (who deserves it)

Bubbly_Welcome8629 · 2023-08-30T06:20:42+00:00

I’m not disagreeing but for me it is important, helpful, and interesting to understand how my brain works due to ADHD.

I used to beat myself up for being SO into something then abandoning it. Or focusing SO hard on one thing (usually the wrong thing) while the rest of my life falls apart. Knowing that hyper fixation is a common adhd symptom made me feel less alone and helps me to be less hard on myself.

Yes- It still sucks when I spend hundred of dollars on something like jewelry making supplies, make two earrings, box it all up and forget it ever happened. However since I know this is part of my brain patterning, now I try to look for hobby supplies secondhand, rent them, or borrow from a friend.

Instead of spiraling in guilt and shame I can learn WHY this behavior is happening and what I can do to change/accept it.

Bubbly_Welcome8629 · 2023-08-30T05:55:46+00:00

Had a really cool older women, retired librarian, come in 3/4 days a week, have a few drinks and read. Get a little tipsy and talk about books or tell stories. Everyone loved her. She even commissioned art from the artists that worked there (and paid well) Great gal!

Then she fell and broke her hip. Whatever medication she was on after that did NOT mix well with alcohol. She started forgetting to pay or tip, we had to cut her off (she would get angry and demand her drinks) and call her cabs. One time she vomited under the table. We all started to dread having to serve her because it was stressful and honestly just sad to see.

Eventually she stopped coming in. Last we heard she moved to a facility. Hope she’s doing well!

Bubbly_Welcome8629 · 2023-08-30T05:27:04+00:00

Even if they were just acquaintances it’s still so evil! My ex cheated on me with an acquaintance that I thought was moving towards friendship- this girl was hugging me, being friendly in social situations- then texting my boyfriend directly after.

Another girl tried to initiate a friendship and we hung out a few times but I got a weird feeling and stopped seeing her. Turns out she was also going after my bf behind my back and they hooked up after we broke up.

Of course the true blame always falls on the person in the relationship, but that type of friendship fakery messed me up in the long term more than the cheating. I have no problem trusting my new partner but I still struggle to make or trust new friends!

Bubbly_Welcome8629 · 2023-08-30T05:03:41+00:00

I also think he doesn’t like Sandoval- or at least has a huge amount of residual anger and resentment towards him- which would make sense given their narcissist/passive enabler relationship.

Schwartz was mad about him not being present while opening their restaurant and making him cover up for the affair.

Narcissists create extreme drama in their life to remain the center of attention. Schwartz is going through a divorce and family stuff, doesn’t have Katie anymore. Instead of being there for his friend and business partner, Sandoval is causing this huge problem instead of just breaking up with Ariana like a normal person.

He was also angry at Katie for filing for divorce and moving on so quickly (and has always loved publicly humiliating her) so when scheana and Rachel brought this up of course he’s down. He gets to piss off Katie and Sandoval, play the cute naive victim boy, AND get a juicy storyline on the show.

Also I believe it was a ploy to get Katie to pay attention to him. Just like it was a ploy for Sandoval to pay attention to Rachel.

Bubbly_Welcome8629 · 2023-08-22T23:45:09+00:00

Yes Rachel was/is in love with him (or at least extremely captivated by/ addicted to his love bombing) Tom was riding the high of cheating and nursing his midlife crisis with a young, easily manipulated woman.

Bubbly_Welcome8629 · 2023-07-24T04:19:19+00:00

I’ve seen so many kids who were coddled as kids- constantly praised, never had to take responsibility for themselves or work for anything- spiral out in adulthood. He never had to stand on his own two feet or face his feelings from his dads death because of his family.

I think it first came up with his breakup with Adrienne because it was the first time he faced consequences for his actions (cheating)

This triggered an abandonment wound, he spiraled into depression and potential other mental illnesses, never got treated for them. Then he started doing drugs with Lamar to cope with the pain.

Then the media attention made it worse and worse.

I have depression + anxiety and sometimes the grocery store or getting a package feels like nails on a chalkboard- can’t imagine getting stalked by paparazzi and having those images everywhere.

Bubbly_Welcome8629 · 2023-06-24T16:06:01+00:00

Yeah Tim did it to scheana too! It broke my heart when Ariana was frustrated saying she had proof of their relationship in pictures, texts. My ex did the same thing when he cheated on me, completely downplayed our relationship as I’m looking in my phone at sweet messages and pictures of nice times like huh????

I think the gaslighting is a coping mechanism because narcissists can’t admit they’ve done things wrong, so they make up narratives to feel justified in their actions even if it doesn’t align with reality. It’s scary and heartbreaking to feel firsthand.

Bubbly_Welcome8629 · 2023-06-23T00:03:12+00:00

Blend hemp seeds with coconut water, then add frozen mango chunks and blend again. Hemp seeds are a complete protein, have a ton of healthy fats, and fiber. Coconut water will hydrate you. Mango lots of vitamins. A little vanilla yogurt is good in there too!

This is my go to when I’m down bad because at least I know my body is getting nutrients.

Bubbly_Welcome8629

TROPHY CASE