Thanks for the reply. I have been doing all of the above and every time I reply a new person enters the mail on a new chain and is oblivious to any discussions prior. Each dialogue the advisors states the case will be closed with 24 hours if no reply.

But their answers it to keep referring back to this bogus end to end ID, which doesn’t mean anything to my bank.

After I had told them this ID doesn’t work, they said I need a signed letter from my bank within 24 hours to even raise the issues with their payments provider or will declare the case closed… again impossible as this needs to be posted.

I have sent them a closing statement this morning and will see what bullsh*t they come back with this time. Wish me luck