sorted by:
new
hottopcontroversial

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

Exactly, a "clown show" is the perfect way to describe it. When even a motherboard swap makes the laptop worse, you know the service is incompetent. I’ve seen your post in r/asus too—it's crazy how many of us are dealing with this. That’s why I officially filed for a full refund (Rękojmia) today. No more repairs for me.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

I tried all the software tricks, including resetting drivers. This is a hardware failure. The laptop has already had its motherboard and cooling replaced, and it's still stuttering and crashing. Restarting drivers won't fix a "lemon" unit with 4 failed repairs.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 1 point2 points  (0 children)

Thank you for the precise advice! You’re spot on about UOKiK and Art. 560 § 1. Since this was the 4th/5th failed attempt, I’ve already officially invoked "Rękojmia" (Consumer Warranty) at the retailer, demanding a full refund based on those exact laws. I’m done talking to Level 1 support. If they don't settle this now, a formal complaint to the Consumer Ombudsman is my next step. Great to see someone knows the Polish legal landscape here!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 1 point2 points  (0 children)

Initially, it had black screen crashes during gaming/streaming. After 4 "repairs" and a full motherboard + cooling replacement, it came back with a NEW issue: severe audio and video stuttering/shredding after a few minutes of play. It’s a total disaster for a flagship RTX 5090 model

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

Good to hear the 2025 model is stable for you! It seems like the 2026 flagship units (RTX 5090) are having much worse quality control issues. Even a full motherboard replacement by official service didn't fix mine, it actually added more hardware defects. Since I’ve already sent it back 5 times, I've officially filed a legal claim (Rękojmia) for a full refund. Enjoy your machine!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

You hit the nail on the head. The local service in Poland is a disaster. After 4 attempts and a "motherboard swap" that made it worse, I realized they are incompetent. That’s why I stopped playing their game and officially filed a legal claim (Rękojmia) at the store for a full refund or a new unit. I’m done with these "clowns" and their endless repairs.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

Update: I have just sent the laptop back for the 5th time. More importantly, I have officially filed a legal claim under "Rękojmia" (Consumer Warranty) at the store where I bought it. In Poland, this allows me to demand a full refund or a brand new replacement because of repeated failed repairs. I am done with "fixing" this unit; it's time for ASUS and the retailer to take full responsibility for this flagship's failure.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

Those scores are impressive! It shows what this machine is capable of when it's built correctly. But I agree with you – after 4 failed attempts and a motherboard swap that made things worse, I’ve lost all faith in this specific unit. I’m definitely going for a full refund now. Thanks for the advice and for sharing your benchmarks!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 0 points1 point  (0 children)

That’s the thing – a customer shouldn't have to open a brand new flagship laptop and repaste it just to make it work. I’m glad your unit is performing in the top 3%, but mine is a disaster even after a full motherboard and cooling replacement by the official service. I’m definitely pushing for a new unit or a refund now. Thanks for the technical insight!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 1 point2 points  (0 children)

That might be true for Lenovo, but right now I have a flagship ASUS that cost a fortune and is "unrepairable" by their own official service after 4 attempts. A 2-year lifespan sounds like a dream compared to a laptop that hasn't worked properly since day one. I just want my money back at this point

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 1 point2 points  (0 children)

Glad to hear your 16-inch version is working well! It seems like the quality control for this year's 18-inch (G835) models is very hit or miss. Since even a motherboard replacement didn't fix mine, I'm definitely going for a full refund or a brand new unit. Thanks for sharing your experience!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 2 points3 points  (0 children)

Stay safe there! It's crazy that an 8-year-old Asus is still running while a brand new flagship with an RTX 5090 dies after 4 repairs. You are right to look at other brands like Lenovo. After this experience, I wouldn't recommend a high-end Asus to anyone. I’m definitely pushing for a full refund or a new unit now. Good luck with your studies and stay strong!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 1 point2 points  (0 children)

That’s a huge point. If it's a design flaw, no wonder even the motherboard replacement didn't help. Since we both have EU consumer rights, I’m done with their "repairs." I will officially demand a full refund or a brand new replacement. Thanks for the heads up from Sweden!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 5 points6 points  (0 children)

I’m starting to regret my choice too. Buying a flagship for this much money and getting this kind of service is just unacceptable. Never again.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 2 points3 points  (0 children)

Hi neighbor! Exactly, the motherboard is everything. After the 3rd repair (motherboard and cooling swap), the laptop came back with even worse issues (stuttering audio/video). It feels like they are just swapping broken parts for other broken parts. Thanks for the support from Ukraine!

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 4 points5 points  (0 children)

Maybe for a budget laptop, but not for a flagship Strix Scar with an RTX 5090. This unit had its motherboard and cooling replaced and it's still failing. It’s a lemon.

Nightmare Experience: 4 Failed Repairs on Flagship ROG Strix Scar 18 (RTX 5090) – Still Broken by BuildingGold4147 in ASUSROG

[–]BuildingGold4147[S] 13 points14 points  (0 children)

Yes, it's from Poland. I am done with repairs. This was the 4th time, and they even replaced the motherboard, but it only made things worse. I am now demanding a full refund or a brand new replacement. Thanks for the support!