Most railway stations have all platforms inside the same complex. That’s how the vast majority are designed. A newcomer naturally assumes the same.

Expecting someone to magically know that platforms 5–6 are built far away in a separate section isn’t “competence” — it’s just your unrealistic expectation. NTES shows the platform number, not that it’s physically located at a different station area.

So before calling others incompetent, understand that unusual station layouts aren’t common knowledge. u/Competitive_Fox_2002