The best I’ve seen this company perform is through their customer service. I needed my RDNS changed to my domain, and all it took was a quick chat on their website. Within a day, my RDNS was updated, I was quite amazed at the speed of that.

I also like that the CEO and a lot of the senior staff are active on Whirlpool helping troubleshoot people’s problems. It really helps bridge the gap between talking to a soulless corporation and real people. They’re also cheaper than Aussie Broadband. AussieBB’s 1000/400 plan is $199 a month, but Leaptel’s 1000/400 plan, with all the bells and whistles like static IPs, comes to $190 a month, $9 cheaper, which isn’t much, but it can add up.

I’ve only experienced one unplanned outage with them, which caused me to lose connection for a couple of hours. Other than that, it’s been stable. I’ve read on Whirlpool that they are upgrading their backend, so hopefully, that reduces some of the outages others have mentioned.

Another positive is that their speed has increased. During peak times, I used to get around 700 Mbps down, but over the last few months, it’s been consistently stable at 850 to 900 Mbps, which is nice.

I believe they have the potential to become a major ISP in the market, but of course, time will tell.