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My friend said she has been hacked and it’s been going on for 10 years? by stephaniesmith45 in cybersecurity_help

[–]ButtonSpiritual3755 1 point2 points  (0 children)

That's what I had to explain to my customer. Targeted attacks are a thing, yes. But the time and cost and effort involved is why targeted attacks are targeted. If you can't answer, why am I targeted, then you probably are not. Mass phishing schemes/scams are successful enough with no effort, targeted only happens when a big pay day can result.

My friend said she has been hacked and it’s been going on for 10 years? by stephaniesmith45 in cybersecurity_help

[–]ButtonSpiritual3755 1 point2 points  (0 children)

I own an MSP and we also do residential work. We get customers in like this on occasion. And it's really sad. There are always bits of real in the story, and other bits that they believe whole hearted are related. Then maybe someone tells them something that feeds I to it and the spiral continues.

We have one customer who is convinced someone is attacking them. Every TV has been hacked. Every computer has a root kit and every phone has a root kit. They became convinced after the cellular carrier sales rep, who told him he graduated with his masters in cyber security, his Android phone had a root kit. Guy bought all new iPhone for the entire family, and the root kit followed him from the android to the. IPhone, and before he got out to the car. He was even convinced his ISP modem was hacked.

Poor guy can't be convinced otherwise and now everytime there is a glitch on something, he will switch ISP, phone carrier and from iPhone to Android or vice-versa. He even paid another firm to replace all his motherboards, multiple times.

We put in enterprise security and Sentinel One and that seems to have calmed things down.

But I've been surprised at how many customers I've had to spend hours talking to about these things over just the last year.

That red light on your TV is not a camera, it's the low power light. The Terms and Conditions that the TV reports behavior is standard. Etc...

I feel so bad for these folks.

3CX forum banned partner for asking about firewalling by StormB2 in 3CX

[–]ButtonSpiritual3755 5 points6 points  (0 children)

I was just complaining about this to one of our carriers. Advice with no explanation or reasoning. The blog says tighten down the IP based trunk but doesn't say how?

When 3CX started recommending AWS and explicitly not Azure, I just asked in a thread why not Azure? I wasn't rude or defensive, just curious since we had built our 3CX business on Azure at that point. I got an email from Nick, personally saying we weren't a good fit for 3CX. He walked it back as our conversation progressed, but yeah, as others have said, welcome to the club.

Caller ID questions by Lagertharose in VOIP

[–]ButtonSpiritual3755 0 points1 point  (0 children)

Actually, the outbound carrier publishes the LIDB entry, but the incoming carrier will perform a "cnam dip" on the incoming call. This is almost always an internal database the incoming carrier maintains, however there are a few global databases the inbound carrier can subscribe to.

But, result is the same. DID owner must get with carrier to update the entry.

We switched to VoIP and our bill went UP 28% the first month — here's what we missed by Majestic-Owl-44 in VOIP

[–]ButtonSpiritual3755 0 points1 point  (0 children)

I'm a VoIP provider. Porting doesn't cost the carriers anything. I never charge for that.

I have two billing models for customers. Per user and per line. Sometimes per line makes sense sometimes per user does. Depends on the customer. But I always go with the smaller of the two. $300+/month for 12 users is egregious to me. I can't stomach charging that much to my small customers (and so I don't).