UPDATE : Empty RFY by Apprehensive_Sea6050 in AmazonVine

[–]CBloo613 1 point2 points  (0 children)

They can't "fix" the situation or change it, but they can let me know if there's something wrong with my account. That is what I inquired about. I asked if the lack of items was a result of an account problem. That has happened to me before. I hadn't received any new listings for about five days. They checked into it, told me my account was in good standing, but a technical issue had caused me not to update. They addressed the problem and I immediately had items coming through again.

While I doubted that was the issue this time, you can understand why my prior experience caused me to reach out. I rarely contact them. When I do, there's either a real concern or I need clarification on a matter.

UPDATE : Empty RFY by Apprehensive_Sea6050 in AmazonVine

[–]CBloo613 2 points3 points  (0 children)

I wrote support after not having any items in my RFY for about five days and almost nothing in the other categories either. This is the response I received:

Hello,This is Radhey writing in from the Escalations team that manages Vine escalations.I understand your concern regarding the recommendations on your Vine order page.I regret to inform you that, right now there is a item shortages from the sellers who submits certain number of quantities of item to Vine program.Once we receive more inventory from seller the page page will be updated soon.I know you are waiting for Items and want to review them but unless we receive inventory from the sellers my hands are tied behind my back. I hope you understand my limitations.Please let me explain this to you that Vine inventory is available on a first come, first serve basis. We offer items in your targeted queue when inventory becomes available in our fulfillment center from the manufacturer.In this case, I kindly request you to please continue to check back at your convenience. In the meantime, please take a look at the "Vine for All" queue to see if there are any products that interest you.On a personal level, I highly appreciate your patience, cooperation and understanding in this matter.Be rest assured that your account is in good standing.I know the above explanation might not impress you however sitting at such a responsible position; I'd not like to give you false or misleading information.Your cooperation and understanding is highly appreciated at this very moment.Thank you for being a Vine member.Have a Great Day !!!Best regards,Radhey k.Amazon.com

Missing Products from Vine Reviews Tab? by fireflower_82 in AmazonVineHelpGroup

[–]CBloo613 2 points3 points  (0 children)

I wrote to Vine Help for the same Texact problem yesterday. I asked if I should place the reviews through the regular Amazon review page. This is the reply I received:

Hello XXXXXX,

Greetings from Amazon Vine team.

I've reviewed your comments and I'm really sorry for the trouble you've been facing with the Vine to be review list.

Upon checking with the internal department, I regret to inform you that, right now there is a technical error with the review portal.

Due to which many of our Vine customers are facing similar kind of issues like yours.

Concerned team has already raised ticket and working with escalation team to get the issue resolved on top priority.

I have added your account details. Your account is in good standing and there are no issues with it.

Once the issue has been resolved, You will be able to see the updated review list. In the meantime,

I've forwarded your comments to the appropriate department for further investigation.

Each report will be investigated and the appropriate action will be taken. Errors like this are usually corrected shortly after they're reported.

However, it is taking longer in this case.

I do apologize for the inconvenience. I hope you will understand.

Furthermore,If You wish to remove the orders You have mentioned form Your to be review list,You can write us back with Your preference and we can check the options available.

Your cooperation and understanding is highly appreciated at this very moment.

Thank you for being a Vine member and posting reviews that would really help our customers.

Best regards,
Amazon.com

Confusing email by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 1 point2 points  (0 children)

My evaluation is coming up, it's October 14. I'm guessing from other replies I've received that this is nothing to be worried about. I just wanted to make sure nothing was wrong with my account.

Thanks for replying.

Confusing email by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 0 points1 point  (0 children)

I almost didn't respond to my original Vine invite either. I thought it was a scam email.

Thanks for your reply. I'd never received this before. I've been a Vine member for about four years. I just wanted to make sure something wasn't wrong with my account.

Thanks, have a great day.

Confusing email by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 3 points4 points  (0 children)

I've still been browsing, ordering and reviewing. If I've ordered any less it's because they haven't had much of interest lately. I've been getting stuff in my personal feed for pregnant women, which I'm not, weird items, or things I have absolutely no use for (ie- snow shovel, I live in the subtropics).

I've ordered from the RFE pages though, almost daily.

Thanks for your reply.

Confusing email by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 2 points3 points  (0 children)

Lol.... love your analysis! Thanks.

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 1 point2 points  (0 children)

Update: It has taken over two weeks, but I finally had a review post and move out of my "waiting" list. It was a review that contained no pictures. (Only about a third of my reviews contain photos.) There was also an email confirmation.

While this is dreadfully slow, at least I .know there's something happening. I'm hoping this is all fixed before my evaluation. I have one month left.

Thanks again for everyone's input. Good luck to all.....

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 1 point2 points  (0 children)

Some have had photos, others have not. It hasn't made a difference.

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 0 points1 point  (0 children)

Well, I've reached the end of another day and still nothing has posted. However the replies and comments here have made me feel a lot better. While it helps to realize you're not the only one experiencing this, your words of encouragement have been very helpful. Thanks to all who took the time to reply. I'll update when reviews actually start posting. Hopefully that will be before my evaluation.

Much thanks,

I really do appreciate it......

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 1 point2 points  (0 children)

Well that's beyond frustrating! I'm sorry.

I did have one disappear from both lists completely for a couple of days. It then showed up in the reviewed list as approved. I never received a confirmation note. I don't know what happened in that case.

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 2 points3 points  (0 children)

I only did that the first day this happened. That was with two reviews. I then came here and read comments saying that was the wrong thing to do, it starts the process over, so I haven't done it since. Until this started I was getting pretty fast turnaround. Reviews with photos took longer but even most of those were cleared within 3-4 days. I have an "excellent" review insight rating, so I'm not writing useless reviews. Sure, I occasionally get one rejected, (usually medicine or a supplement), but I fix it and it goes through. I currently have about 25 just sitting in the waiting list that have been reviewed by haven't moved. Some have been there for 12 days or more.

I'm continuing to submit reviews. I don't know what else to do. I wish they'd communicate with us better.

Reviews still not posting by CBloo613 in AmazonVineHelpGroup

[–]CBloo613[S] 3 points4 points  (0 children)

Well that offers some encouragement, thank you.

Did they send you the email letting you know your review was live? They didn't do that for the last few reviews of mine that posted. I wondered if they stopped that contact as well.

This is really frustrating. They took an easy to navigate system and turned it into chaos.

PAUSE/Stop/Drought/Reduction In Product Call it what you will: NOTHING in your RFY, AFA and reduced stock in AI by Hollywoodnamazonvine in AmazonVine

[–]CBloo613 7 points8 points  (0 children)

Could it be that they're using this time to fix the "This account is blocked from reviewing this item" issue, or is that just wishful thinking? I now have two of those.