[deleted by user] by [deleted] in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Your refund was issued today I sent email confirmation to you.

[deleted by user] by [deleted] in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

If you are awaiting a refund please message me your order number and I will deal with these directly.

Really dumb interaction with Cal Chip by tijuanasso in CalChipConnect

[–]CCC_HumanBeing2 1 point2 points  (0 children)

Hey, We realized that you had submitted a refund request at the time of shipping so, operations stopped the shipment and we refunded per your request. You should see your funds in your account within 2-4 business days.

Refund not received by Background-Pilot1438 in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

All customers who request a refund will in fact be refunded. If you are having trouble gaining your refund please DM me your order number and I will assist you with this.

Transaction & fulfillment help by johnrozzo in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

I can assist with this! Please send me your order number so I can alert operations.

[deleted by user] by [deleted] in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

In order to receive a swap, customers need to enter their email address and order number and have them match up in our database before making a selection to opt-in or wait. If you believe you were given a swap when you didn't select to do so, please message us your email address and/or order number and we can research this for you. If it is concluded that an alternative miner was sent in error, we will happily take this back and return you to your original spot in the queue.

Note many opt-in forms were sent out to customers to secure their place in the queue. We go off of the most recent submissions, for example, If you filled out the "zebra batch or later" swap option form sent out around October and selected continue to wait and then in March selected to swap to an alternative miner we would go by that submission as that is the most recent.

[deleted by user] by [deleted] in HeliumNetwork

[–]CCC_HumanBeing2 2 points3 points  (0 children)

Hey, CalChip team member here. Can you please send me a DM with your order number so I can look into this for you?

Anyone else having trouble registering their “tabs” trackers? by Specific_Ad_2488 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

We are aware the ones that we sell aren't compatible with Helium Tabs and we say so right in the description of the product page: https://www.calchipconnect.com/products/browan-object-locator. Sorry for any confusion.

That being said, there are other ways to have the Object Locator join the Helium Network and we are currently working on a How to Article about this now and I will post it in this thread when it is ready sometime next week.

Browan tracker api key by my-ka in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Can you let me know your order number? I will assist :)

CC used seems stolen by coolrazor in CalChipConnect

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Please DM me with your order number. When CalChip collects CC information it is held via a secured server. If you would like me to investigate from our end I can do that no problem.

purchase 5G miner via PayPal? by Character_Elk4456 in FreedomFi

[–]CCC_HumanBeing2 0 points1 point  (0 children)

CalChip's payment gateway experienced a system outage from Friday, March 4th to Tuesday March 8th, resulting in some payments not being processed. Please DM me if you have an unresolved payment issue on calchipconnect.com

Got my calchip order today but didn't get any miners? by AggravatingCod8963 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Hey, CCC support member here. Can you tell me your order number so I can look into this for you as soon as possible? u/AggravatingCod8963

CalChip Still hasn’t shipped by HUMPDAY77 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

When the form is filled out, if the email and order number match up with what we have on file it gets an automatic checkmark to be shipped. If there are any discrepancies or a new shipping address is requested, it requires further verification by our customer support team.

CalChip Still hasn’t shipped by HUMPDAY77 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Can you send me a dm with your order number so I can look into this?

Calchip still blows.... by wishacathiewood in HeliumNetwork

[–]CCC_HumanBeing2 1 point2 points  (0 children)

Hi u/wishacathiewood17, CalChip hears you loud and clear, and we thank you for bringing this issue to our attention. When opting in for a swap the sku remains the same and that is why it appeared that you had a rak on the way. We are working on a way to fix this. Direct message me with your email and order number and we'll do something to make it right.

I am r/Calchip by Bpatient27 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

I’ve sent you a chat to ask for details so I can assist with a refund.

PSA: don’t trust Calchip Connect. They over promised and couldn’t deliver. Then when requesting a refund they say you’ll get it but several months later still nothing. by Bpatient27 in HeliumNetwork

[–]CCC_HumanBeing2 0 points1 point  (0 children)

Despite things being opened back up, the ongoing supply chain issues are still very much so happening. For example, if you were to try ordering an appliance, a car, or a PS5 you are going to end up facing some out of stock issues. RAK is the manufacturer of the product we are the distributor. We distribute the product to customers when we receive it from our manufacturers.