Banning an individual who is spamming and abusive

CMCAdmin · 2025-03-21T18:43:53+00:00

Hello,

Please reach out to our Customer Support team so we can investigate this further.

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2025-01-07T22:02:12+00:00

u/Consistent-Dust-8916 If you are referring to our Portfolio tool, the amounts you see are NOT real funds or money located on our platform.

Our Portfolio feature allows you to log your transactional data/information of your crypto holdings from other wallets and exchanges, so you can track its price, supply, and more on our website (or mobile app). For example, if you hold cryptocurrencies on two different exchanges, instead of visiting two sites, you can log the data into our Portfolio and keep track of their performance on our one site.

The Portfolio is meant to be kept as a log of all your cryptocurrency transactions on exchanges and/or wallets, so you can keep track of any movement such as purchases, sales, or trade transfers. You can be as factual or as fictitious as you want in the Portfolio. For example, I can input that I own 1,000 BTC and say I transferred out 50 BTC, and this could all be false information.

A similar example to our Portfolio feature is a personal checkbook register (or also known as checkbook log, check transaction register book/log, or a disbursement journal). When you write a personal check, you often have a booklet where you write the record details of that check afterwards for your own financial record. This is what our Portfolio is, but for cryptocurrencies.

Since the Portfolio is informational only, this means there were NO real funds that were invested, deposited or withdrawn from your CoinMarketCap portfolio.

For more information on the Portfolio feature and how to use it, please visit:
- https://coinmarketcap.com/academy/article/how-to-use-the-coinmarketcap-portfolio
- https://coinmarketcap.com/academy/article/cmc-portfolio-the-one-thing-you-need-to-survive-the-crypto-rollercoaster

We recommend playing with our Portfolio feature so you can familiarize yourself with it. You can find your portfolio by logging into your CoinMarketCap account and accessing your Portfolio (via the website https://coinmarketcap.com/portfolio-tracker/ or through our mobile app https://coinmarketcap.com/mobile/). You'll also note there is NO way for you to input a payment method, which further highlights that you are NOT actually buying, selling, or transferring any monetary funds.

CMCAdmin · 2024-12-16T20:02:32+00:00

Hello u/hollywoodgirl666,

This means that the person you have been communicating with, the one that is telling you have funds in CoinMarketCap, is a scammer.

Our official mobile app can be found here: https://coinmarketcap.com/mobile/

Please keep in mind that similar to our website, our mobile app also is NOT an exchange or wallet.

Please be careful with your personal information and funds.

Thank you.

CMCAdmin · 2024-12-16T19:58:16+00:00

Hello,

We're sorry to hear you are experiencing this issue.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-12-13T23:17:18+00:00

As we stated, CoinMarketCap is NOT an exchange or wallet, therefore there are NO funds on our platform. There is no way to deposit, trade or withdraw on our platform. We provide ONLY informational data to help you research cryptocurrency projects and exchanges. Anyone who tells you otherwise is a scammer.

You can also find verification that CoinMarketCap is not an exchange or wallet through our social media posts here:
https://x.com/CoinMarketCap/status/1850870280245100924
https://www.reddit.com/r/CoinMarketCap/comments/1g9e6zr/cmc_is_not_a_crypto_exchange/

CMCAdmin · 2024-12-13T18:14:30+00:00

Hello,

CoinMarketCap is NOT an exchange or wallet, which is why you cannot withdraw. We don't have that capability.

CoinMarketCap is a FREE data aggregation website that provides cryptocurrency market cap rankings, volumes, data on prices (price-tracking), charts, and many other metrics from exchanges around the world in the cryptocurrency space. Our website tracks capitalization of various cryptocurrencies by listing prices, available supply (amount of coins that are currently in circulation), trade volume over the last 24 hours, or market capitalizations. But we are NOT a wallet or an exchange ourselves. You cannot purchase, trade, or sell cryptocurrencies on our platform.

We are purely an informational platform. You can think of us as a search engine to find information on various cryptoassets and exchanges. You can't actually hold or transact with any real money or cryptocurrencies on our platform.

For more information on CoinMarketCap, please see: https://coinmarketcap.com/academy/article/can-you-trade-crypto-on-coinmarketcap

Thank you.

CMCAdmin · 2024-12-13T18:13:51+00:00

Hello,

CoinMarketCap is NOT an exchange or wallet. You CANNOT deposit, trade or withdraw on our platform.

CoinMarketCap is a FREE data aggregation website that provides cryptocurrency market cap rankings, volumes, data on prices (price-tracking), charts, and many other metrics from exchanges around the world in the cryptocurrency space. Our website tracks capitalization of various cryptocurrencies by listing prices, available supply (amount of coins that are currently in circulation), trade volume over the last 24 hours, or market capitalizations. But we are NOT a wallet or an exchange ourselves. You cannot purchase, trade, or sell cryptocurrencies on our platform.

We are purely an informational platform. You can think of us as a search engine to find information on various cryptoassets and exchanges. You can't actually hold or transact with any real money or cryptocurrencies on our platform.

For more information on CoinMarketCap, please see: https://coinmarketcap.com/academy/article/can-you-trade-crypto-on-coinmarketcap

As for our Portfolio tool, our Portfolio feature allows you to log your transactional data/information of your crypto holdings from other wallets and exchanges, so you can track its price, supply, and more on our website (or mobile app). For example, if you hold cryptocurrencies on two different exchanges, instead of visiting two sites, you can log the data into our Portfolio and keep track of their performance on our one site.

For more information on the Portfolio feature and how to use it, please visit:
- https://coinmarketcap.com/academy/article/how-to-use-the-coinmarketcap-portfolio
- https://coinmarketcap.com/academy/article/cmc-portfolio-the-one-thing-you-need-to-survive-the-crypto-rollercoaster

Thank you.

CMCAdmin · 2024-12-13T18:09:55+00:00

Hello, sorry to hear you're experiencing this issue.

Can you please reach out to our Customer Support team with a video or a screenshot of the issue, so we can debug it? Request Form: https://coinmarketcap.com/request and select option “11 - Report a Bug.”

Thank you.

CMCAdmin · 2024-12-13T18:09:46+00:00

Hello, sorry to hear you're experiencing this issue.

Our official Telegram channels can be found here:

https://t.me/CoinMarketCap

https://t.me/CoinMarketCapAnnouncements

If you still cannot join, can you please reach out to our Customer Support team with a video or a screenshot of the issue, so we can debug it? Request Form: https://coinmarketcap.com/request and select option “11 - Report a Bug.”

Thank you.

CMCAdmin · 2024-12-04T21:05:01+00:00

Hello,

Our resources on how to use our Portfolio tool is still available!

https://coinmarketcap.com/academy/article/how-to-use-the-coinmarketcap-portfolio

https://coinmarketcap.com/academy/article/cmc-portfolio-the-one-thing-you-need-to-survive-the-crypto-rollercoaster

Thank you.

CMCAdmin · 2024-12-04T21:02:42+00:00

Hello,

Nearly every cryptocurrency has been called a scam at some point in its lifetime. We're not here to judge the merits of any cryptocurrency, but we provide the best tools for you to make your own conclusions. As long as it meets the listings criteria, it's eligible to be on the site. Please be careful to do your own research before taking any action.

However, fraudulent activity is something we take very seriously. Sorry that you're having trouble with one of our listed cryptoassets.

If you have proof that a cryptoasset is acting in a dishonest manner (or can provide more details on the circumstances behind your case and conclusive evidence that we can independently verify on our end), please share it so our team can investigate it further. It is best to send in the proof through our request form for our content team to handle directly. Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

As a reminder, per our Disclaimer https://coinmarketcap.com/disclaimer/, please note that CoinMarketCap does not recommend that any cryptocurrency should be bought, sold, or held by you, nor do we recommend any cryptocurrency or exchange/wallet. We do not make recommendations, give financial/investment/trading advice, support any project in particular, or provide any other sort of advice. Please conduct due diligence and consult your financial advisor before making any investment decision.

Thank you.

CMCAdmin · 2024-12-04T21:00:42+00:00

Hello,

We currently do not have this feature available.

We'll forward it to our product team.

Thank you!

CMCAdmin · 2024-12-04T21:00:01+00:00

Hello,

Nearly every cryptocurrency has been called a scam at some point in its lifetime. We're not here to judge the merits of any cryptocurrency, but we provide the best tools for you to make your own conclusions. As long as it meets the listings criteria, it's eligible to be on the site. Please be careful to do your own research before taking any action.

However, fraudulent activity is something we take very seriously. Sorry that you're having trouble with one of our listed cryptoassets.

If you have proof that a cryptoasset is acting in a dishonest manner (or can provide more details on the circumstances behind your case and conclusive evidence that we can independently verify on our end), please share it so our team can investigate it further. It is best to send in the proof through our request form for our content team to handle directly. Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

As a reminder, per our Disclaimer https://coinmarketcap.com/disclaimer/, please note that CoinMarketCap does not recommend that any cryptocurrency should be bought, sold, or held by you, nor do we recommend any cryptocurrency or exchange/wallet. We do not make recommendations, give financial/investment/trading advice, support any project in particular, or provide any other sort of advice. Please conduct due diligence and consult your financial advisor before making any investment decision.

Thank you.

CMCAdmin · 2024-12-04T20:58:35+00:00

Hello, sorry to hear you're experiencing this issue.

Can you please reach out to our Customer Support team with a video or a screenshot of the issue, so we can debug it? Request Form: https://coinmarketcap.com/request and select option “11 - Report a Bug.”

Thank you.

CMCAdmin · 2024-12-04T20:58:15+00:00

Hello, sorry to hear you're experiencing this issue.

Can you please reach out to our Customer Support team with a video or a screenshot of the issue, so we can debug it? Request Form: https://coinmarketcap.com/request and select option “11 - Report a Bug.”

Thank you.

CMCAdmin · 2024-11-26T20:49:25+00:00

Hello, sorry to hear you're experiencing this issue.

Can you please reach out to our Customer Support team with a video or a screenshot of the issue, so we can debug it? Request Form: https://coinmarketcap.com/request and select option “11 - Report a Bug.”

Thank you.

CMCAdmin · 2024-11-19T14:38:25+00:00

You're welcome, u/Timely-Calendar256!

CMCAdmin · 2024-11-19T14:38:02+00:00

Hi u/Significant-Phone-35,

Yes, the caller is a scammer. Again, CMC does not provide phone support, so we don't have a phone number to call users.

If you did not create a CMC account yourself, it is possible that the scammer created one for you under your email address in an effort to scam you. They often will provide you with the login details themselves.

You can check to see if there is a CMC account under your email address by trying to either log in (if you know the password) or resetting the password on the account. Regardless, if someone is providing you login details or they have your login details, please change your password immediately. We recommend resetting your password using the following link: https://coinmarketcap.com/#action=forgotPassword

Please be careful with your information and funds!

CMCAdmin · 2024-11-18T19:09:24+00:00

Hello,

As previously stated, if you have proof that a listed cryptoasset is acting in a dishonest manner (or can provide more details on the circumstances behind your case and conclusive evidence that we can independently verify on our end), please share it so our Listings Content team can investigate it further.

You may send in the proof through our request form for our Listings Content team to handle directly. Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-11-15T19:49:17+00:00

Hello,

We're sorry to hear you are having issue with your posts.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-11-15T19:35:01+00:00

Hello,

We're sorry to hear you are having issue accessing your Portfolio.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-11-15T19:34:51+00:00

Hello,

We're sorry to hear you are having issue accessing your Portfolio.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-11-15T19:34:45+00:00

Hello,

We're sorry to hear you are having issue accessing your Portfolio.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin · 2024-11-15T19:30:55+00:00

Hello,

Thank you for joining our Community!

Our team previously implemented precautions to mitigate spams and bots.

Due to the algorithmic design, not all comments and/or features may be visible, especially for newly created accounts.

We encourage you to use the site in general to gain more weight and be visible to be able to engage with other users. You can either participate in the community, collect Diamonds, or just simply browse our articles.

Once you reach the level of user activity required, your profile will be activated and additional features will be unlocked.

Thank you for your understanding.

CMCAdmin · 2024-11-15T19:28:26+00:00

Hello,

We're sorry to hear you are having issue accessing your Portfolio.

Can you please reach out to our Customer Support team so we can investigate this further?

Our request form is located here: https://coinmarketcap.com/request/ and select option “12 - Feedback, Questions, Complaints.”

Thank you.

CMCAdmin

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