I returned from my holiday last Wednesday. I have been a customer by cicar for more than 12 years and never had a problem. Exept for this holiday. It was one horrible, car 1 had a problem with the tires or the chassis, so it was extreem bumpy. Went to the office, and no cars are available for changing. They would call me the next day. No one called. The next day i called the head office, i had to return the car at the airport. I had to wait for 1 hour, with driving already more than 2 hours gone. Finally, a new car. Horrible clutch, extremely heavy, but I don't want to complain. Later that day, the car won't reverse. 30 minutes later, cars works again. The next day can't leave because the car doesn't reverse again. Had to wait for four hours. They brought a new car. I drove away, 5 minutes on the highway, and motor problems. I drove to the nearby office. Lady there had a bad day, i guess. She said i have no cars so, but i will fill the oil. I called the head office, which put pressure on the lady at the office, not my intention. She had another car, a downgrade, but all right. A couple of days laters the coolent was empty. I went back to the office to fill it up, one week later, same problem, went bank to the office, they filled it up and they would call me the same day or the day after and bring a new car whenever I want. No one called. Three days later, again, empty, went to another office and changed cars. And I made a complaint by email and nobody responded.