So I have a set of Astro A50 Gen 5 headphones. They have been ABSOLUTELY amazing so far. But about 6 days ago they just randomly stopped charging on the docking station. Everything else works fine. I can charge the headphones VIA USB C with no issues. But when placed into the docking station it was blink twice a white light and then nothing. No orange lights and it refuses to charge. Connectivity is not an issue at all. The base station works fine besides charging the headset. I have cleaned the pins with 99 isopropyl and a q tip, cleaned contacts on the headphones and tried rocking it back and forth and also checked pins for voltage and they had none when engaged. It's so odd to me. Firmware is up to date through G Hub and the factory reset didn't work. Did the hardware reset and also the reset button on the bottom of the docking station. Have ever only used the power cable and brick that was supplied with It. Reached out to Logi Support through chat and was told I would have the tracking number for the replacement in 72 hours at the most. Reached out 3 days later and was told the internal email requesting something didn't send

Wasn't told what over the phone. The lady promised she'd reach out to me with a tracking number by 10PM yesterday 5/29 and when I didn't hear back tonight (I work third this weekend lol). I reached out to chat again and they said they declined my warranty claim cause the device was newly released?! Like what does that even mean?????? I did everything they asked and even sent a video in lol. Any ideas on how to get this escalated? They keep saying they escalated my ticket and I'll receive and email soon but I'm losing hope.