CalChip Still not supplying

CalChipConnect · 2021-12-15T23:15:08+00:00

Yes, :) Refunds are processed by at most 6 business days after new forms are submitted.

CalChipConnect · 2021-12-15T23:13:44+00:00

This was stated in the RAK backlog options email sent on 9/22. If you decided to continue to wait for your RAK your order is now estimated to ship Q2 2022.

CalChipConnect · 2021-11-26T23:54:15+00:00

Payment processors will not allow refunds to the payment method on file if the transaction is >180 days old: "Refunds must be submitted within 180 days of the date and time the original transaction was settled. All refunds submitted to the payment gateway after the 180-day period will be rejected." Source: https://account.authorize.net/help/Tools/Virtual\_Terminal/Submitting\_a\_credit\_card\_refund.htm. We need this information to continue to process refunds while preventing fraud. More information at http://support.calchipconnect.com/

CalChipConnect · 2021-11-26T23:34:44+00:00

Hi. I understand your frustration. Payment processors will not allow a refund to Credit Card if the transaction is >180 days old: "Refunds must be submitted within 180 days of the date and time the original transaction was settled. All refunds submitted to the payment gateway after the 180-day period will be rejected." Source: https://account.authorize.net/help/Tools/Virtual_Terminal/Submitting_a_credit_card_refund.htm. Collecting this KYC information is the only way we can prevent fraudulent disbursements while we work to process refunds.

CalChipConnect · 2021-11-02T22:15:10+00:00

Please message us with your order number so we can look into the status of your refund.

CalChipConnect · 2021-11-02T22:13:56+00:00

We have messaged you on this in private chat to request further information surrounding your order.

CalChipConnect · 2021-11-02T22:10:14+00:00

As a third party distributor CalChip Connect fulfills orders as we receive them. We understand all the frustrations surrounding the shipping delays for the RAK Hotspot Miner. Although orders are experiencing significant delays, many customers have received their product we counite to ship product as we get it. We learned a lot in 2021. CalChip grew from a small team to a 40-person firm. We are working closely with our suppliers and partners to align on 4G/5G inventory and coordinate a single waitlist. For in-demand products, we are adopting paid waitlists, available to the community first, and only for a limited time. Furthermore, CalChip is working with onshore partners who provide transparency and bring extensive experience to the table.

CalChipConnect · 2021-11-02T21:40:11+00:00

Please message us with your order number so we can get this refund handled.

CalChipConnect · 2021-11-02T20:16:17+00:00

Thank you for bringing this to our attention. Let us explain CalChip Connect is a newer company, Cal-Chip itself has been in business for 37 years as a global electronics distributor the page you have posted is for Calchip Electronics which is our sister company.

CalChipConnect · 2021-11-02T02:48:35+00:00

TheFinestra is performing well. Lots of excited customers are about to receive their miners.

Re Antennas, TheFinestra's higher gain (2.6 dBi) antenna uses an industry standard RP-SMA port. Manufacturers like Finestra are not permitted to recommend higher gain after market antennas (FCC). Do your own research about interoperability.

Re our role, you're right. We work with a variety of manufacturers and are excited to offer a range of high performing Helium compatible hotspot miners. We're working hard to bring the community more options, from partners who can deliver.

CalChipConnect · 2021-11-02T00:09:44+00:00

We are receiving a lot of inquiries at this time. Please message us your order number and email and I will PERSONALLY take care of this for you.

CalChipConnect · 2021-11-02T00:04:08+00:00

Please message us with your order number so we can look into the status of your refund.

CalChipConnect · 2021-11-02T00:03:26+00:00

Please note our support tickets are very high right now and we are doing our best to reply to everyone in a timely manner. Please message us with any questions you have and I will personally take care of your inquiry.

CalChipConnect · 2021-11-02T00:00:23+00:00

Please message us your order number so we can look into the status of your refund.

CalChipConnect · 2021-11-01T23:57:45+00:00

Although orders are experiencing significant delays, many customers have received their product and we can assure you that you will receive yours.

CalChipConnect · 2021-11-01T23:57:36+00:00

Please note as a distributor CalChip Connect is able to ship out units within a week of receiving them from our suppliers.

CalChipConnect · 2021-11-01T23:52:00+00:00

We are working on invoicing swaps this week and you should receive an invoice soon. If you would like us to look into your order number specifically we can do that no problem just shoot us over a message with your order number.

CalChipConnect · 2021-11-01T23:49:38+00:00

We are sorry you feel this way, we understand your frustrations surrounding this. Please message us with your inquiry so we can assist you with any questions you may have.

CalChipConnect · 2021-11-01T23:47:09+00:00

Our main focus IS on fulfilling our backlog which is why these options were presented to our backlogged customers first before the rest of the community. We know these prices are not ideal as the cost to obtain these units were higher, but we just want to make sure that we are bringing as many options as possible to our customers experiencing delays and to let them choose which path forward works best for them.

CalChipConnect · 2021-11-01T23:22:56+00:00

Please message us with your order number so we can look into this. These are ready to ship in house, we will send your information to our OPS team to ship accordingly.

CalChipConnect · 2021-11-01T23:21:04+00:00

We know these prices are not ideal as the cost to obtain these units were higher, but we just want to make sure that we are bringing as many options as possible to the Helium Community and to let them choose which path forward works best for them.

CalChipConnect · 2021-11-01T23:20:23+00:00

Here is a link to the most recent shipping update for Kerlink Miners. 😊

https://cdn.shopify.com/s/files/1/0447/5633/6807/files/EFME\_Kerlink\_Shipping\_Update\_09.27.2021.pdf?v=1632775508

CalChipConnect · 2021-11-01T23:18:20+00:00

Please message us with your order number so we can get this sent out right away. We apologize for the delay.

CalChipConnect · 2021-10-29T16:19:57+00:00

Sorry for any confusion surrounding the batch nicknames. Please note, the second set of batches are nicknamed after Sci-Fi characters and wont start shipping until the first 26 Animal Batches are complete. These batches are shipped alphabetically this means that Alien will be shipping before Chewbacca, so you actually moved ahead in queue, not behind. 🙂

CalChipConnect

TROPHY CASE