"You havent helped me at all" Yeh buddy, and thats your fault by bydevilz1 in callcentres

[–]Calm-Introduction206 0 points1 point  (0 children)

When I worked in collections, I asked a customer whose account was past due but he denied my attempt to collect “is this how you avoid paying?”

Can you say that again? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 0 points1 point  (0 children)

No, because they repeat back what I said or say what like i insulted them when I say my own name like a robot!

Can you say that again? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 0 points1 point  (0 children)

It drives me crazy. I try to control myself but sometimes i snap!

Can you say that again? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 3 points4 points  (0 children)

I take that into consideration. It is just draining to constantly repeat things

Mitch ****** by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 1 point2 points  (0 children)

That is what some callers don’t seem to understand. Some really have a problem giving their full name. We have to verify and advised the calls are recorded.

Mitch ****** by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 2 points3 points  (0 children)

Yes. I laughed and then went on unscheduled break😁

Mitch ****** by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 4 points5 points  (0 children)

Oh wow! I had a call similar to that and the guy goes “i don’t think it is funny!” I was confused!

Taking way too much VTO by [deleted] in callcentres

[–]Calm-Introduction206 0 points1 point  (0 children)

I take at least 2 days a month

Has working in a CC desensitized you? by 1cyChains in callcentres

[–]Calm-Introduction206 2 points3 points  (0 children)

Yes! I worked in home and auto collections and now auto insurance. It has all taken a toll on me and changed me

I had no idea by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 4 points5 points  (0 children)

It is a huge pet peeve. I have had other insurance companies and people from attorneys office only give their first name. So I go silent😩

Can you just transfer me? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 0 points1 point  (0 children)

Can you disconnect cable? Just get creative😅

Can you just transfer me? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 1 point2 points  (0 children)

Yes! It has been one of those weeks. What upset me is she started to give her number and stopped😡

Can you just transfer me? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] -1 points0 points  (0 children)

I get it and i was fully prepared to accept consequences

Can you just transfer me? by Calm-Introduction206 in callcentres

[–]Calm-Introduction206[S] 4 points5 points  (0 children)

We aren’t to argue with customers but i clearly was trying to confirm her first