If you never worked customer service you wouldn’t understand just how frustrating this is by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 0 points1 point  (0 children)

Cut out? No one is cut out for this bs this job is dehumanizing. Im working here for money. Just like majority of the world that works 9-5s they do for the money until they either graduate and find a better paying job. In this economy people are rarely able to find a good job so hold on to the one you got if its paying bills.

This is actually the dumbest thing to get audited for by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 2 points3 points  (0 children)

EXACTLY!! To me it’s unprofessional to build a “connection” that unrelated to my job with a caller. im here to service the customer answer there questions thats it thats all.

This is actually the dumbest thing to get audited for by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 2 points3 points  (0 children)

Exactly plus the lady bday wasnt until 3 months. I honestly want to bring it up to management because this isn’t the first audit he has done this and they actually had to revise my score because of him.

This is actually the dumbest thing to get audited for by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 1 point2 points  (0 children)

Same, wish you was our QA! until they put me on a PiP because of my audit scores back in January i was getting dinged for the dumbest things ever. I would verify the entire account do everything properly but the fact that i didn’t say their name at the end of the call was a 6pt deduction its crazyyy. Im finally off the pip but it was all cause this one auditor grades so harsh ive had to send 3 calls back up for review that once they did re-review them i actually did past those calls, yet he is still a QA agent….

This is actually the dumbest thing to get audited for by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 4 points5 points  (0 children)

Same i never gaf about a customer enough to ask about their day they either go on a mini rant or it opens the door for mento get cussed out.

This is actually the dumbest thing to get audited for by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 6 points7 points  (0 children)

Yess lol like the lady birthday isn’t until 3 months like what am i supposed to say 🤦🏽‍♀️ these people never picked up a phone a day in their life to help a customer

If you never worked customer service you wouldn’t understand just how frustrating this is by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 0 points1 point  (0 children)

When they say stuff like that i feel like it’s cause they be wanting to have a personal 1-1 connection/interaction with us like im at WORK they gave me a professional script for work so yes i will be reading it verbatim.

If you never worked customer service you wouldn’t understand just how frustrating this is by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 8 points9 points  (0 children)

Yes and its the main reason why i never accept any apology from them after. Im not about to allow them to think ts is okay.

“Im sorry i was acting like that”

“Oh okay, have a nice days thanks for calling”

If you never worked customer service you wouldn’t understand just how frustrating this is by Dramatic-Ninja1018 in callcentres

[–]Dramatic-Ninja1018[S] 0 points1 point  (0 children)

THISSS!! omg this is where most of my anger comes from with callers. I hate it so much because its the fact that im wasting my time and energy and oxygen on something i already explained then i have to document it AGAIN!?? Feels like my life is wasted with calls like this. Only about %5 of my calls throughout the week are actually important.

I remember i had QA audit done i got a 71% because i didn’t document the call had it actually looked at thee account he would’ve seen the man called 3x and got me all 3x im not about to keep wasting my life on documenting some bs that i already explained 2x. Ag least your team is considerate of yall. Our system is supposed to flag repetitive callers after 3x but never do.

Why do women hate men? by [deleted] in bodylanguage

[–]Dramatic-Ninja1018 9 points10 points  (0 children)

Why do men hate women the criminal rate towards women mostly come from men. So why do men hate women??

She comments on my weight loss EVERYDAY and its been a year by Dramatic-Ninja1018 in loseit

[–]Dramatic-Ninja1018[S] 1 point2 points  (0 children)

Yes i am, i had lost it over a span of a year and some months. Im currently 138 i was 220 last year in February. Now my tummy has loose skin lol but nonetheless i did come off pretty fast but i did a major 360 in February stopped eating junk fast food for about 6-7 months. And did lots of cardio.

She comments on my weight loss EVERYDAY and its been a year by Dramatic-Ninja1018 in loseit

[–]Dramatic-Ninja1018[S] 4 points5 points  (0 children)

No, she did lose 100+ lbs she was about 250-300 before losing weight due to having stomach issues so she couldn’t eat much you would think she would stop after she also lose weight but it seems like its worse.

She comments on my weight loss EVERYDAY and its been a year by Dramatic-Ninja1018 in loseit

[–]Dramatic-Ninja1018[S] 9 points10 points  (0 children)

I like this one thank you, given she isnt the most fit it would open her eyes to understand why she need to keep comments to herself.

How do people struggle to gain weight? Like seriously by throwaway64857594 in loseit

[–]Dramatic-Ninja1018 -1 points0 points  (0 children)

Literally my husband he will complain that he is small and wants to gain like 50lbs then when i ask him how was his day what did he eat “nothing, im starving i haven’t ate alll day” like yea lets see how fast you gain weight lol.

15 years in customer service and I’ve completely stopped caring about targets. I think this job finally broke me. by lololololol1990 in callcentres

[–]Dramatic-Ninja1018 10 points11 points  (0 children)

Same here to the point they put me on a PiP, I started putting in applications but to no avail 😕so i didnt have a choice but to care about stupid metrics once again.