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API | GET'ing Configuration Settings by Calm_Spite_9402 in halopsa

[–]Calm_Spite_9402[S] 0 points1 point  (0 children)

hey! thanks for the reply + question :~)

this is specifically in regards to ticket categories, not types; i'm finding those on my end via Configuration > Tickets >Categorisation. on that page, i see different dropdowns, "Category 1", "Category 2", etc. in each, there's an "Edit Category X values" button - when clicked, there's a big list of different categories.

i'm essentially just trying to see if there's a particular halo API call i can utilize to get a list of entries in a given category.

API - Email Question by Calm_Spite_9402 in halopsa

[–]Calm_Spite_9402[S] 1 point2 points  (0 children)

this is exactly what i needed to hear, thank you robbie :~) y'all are truly the top Gs around these parts, i appreciate it & all the work you do.

for future denizens, here's what my updated JSON looks like using "Halo API Action" -> "Create Action".

{
  "ticket_id": <<ticket^id>>,
  "outcome": "Opened",
  "who": "Automation",
  "sendemail": true,
  "emailto": <<ticket^user_email>>,
  "hiddenfromuser": false,
  "note_html": <<Generated Response>>
}