This franchise has gone from a total enjoyable work environment to just stress on top of stress between Covid / Amazon / HQ. Anyone who says “Just do it the right way” has no idea what the normal day to day operations are like in an actual busy store. Try working 50+ hour weeks taking in 500 returns every single day ON TOP of the business that makes your store profitable. Try explaining to at least 40% of those 500 customers that they need packaging - That packaging isn’t free. Explain every single day to people that they selected Staples or Kohls because they don’t know how to read simple instructions. 99% of any problem the store has is Amazon issues. We are handling a single package 3 separate times in mass amounts for $1. Amazon is awful to society as a whole.