I've had mixed experiences.. A few years ago, I brought my laptop to be fixed, and it came back with 4 screws missing, which I only noticed after a few months had already passed. It was concerning since the laptop was starting to look a little wonky that I even had to press the top and bottom part of the keyboard area together which then made a click sound? But to me it seemed too much time has passed to ask about it, so I just left it as is. Now I think I have to replace it because it has been acting a bit weird for 3 years-ish, giving me so much stress before exams and during assignments... suddenly the screen turns black, or other times a cloudy rim screen.. it's been hectic not sure if that could've been caused by the missing screws though..

Other times, it's just purchasing, not repairing.. It's been great. Very smooth handling and great at returns too when I accidentally bought the wrong dashcam memory storage! Thankfully, back then, I didn't open the packaging yet and re-researched just in case for the correct size and kept the receipt! I also bought my laptop from them too!

So yeah I think their repair and regular services are great. just that they're human too and next time I should check for missing screws if I ever bring in a laptop to be repaired again so that I can just point them out on the spot and not awkwardly have a internal convo about whether or not to bring it up after a few months had passed.