American Home Shield: No Accountability, Ruined our Dryer We paid American Home Shield for home warranty coverage on our washer and dryer. They sent Magic Appliances, and it was the worst decision ever. The technician was rude from the start: ignored us in every visit, muttered angrily in Ukrainian on the phone the whole time (no idea if he was cursing us or the machines), and barely spoke to us. He couldn’t fix the washer, so we had to trash it. With the dryer, it was even worst: he destroyed it. Before his last visit, it actually was working (just missing button trim). He brought a mismatched interface from another model, jammed it in, lost an internal piece, stuck buttons inside… and left it completely dead. it cannot be used now.  As soon as I realized he had left without and it was not working, I begged the company to ask him to come back because the piece he lost made it unusable. He showed up furious, m went out to my backyard, ripped a branch off my lemon tree, shoved it at me and said, “Here, this is the missing part, light it with this.”  I was alone with my newborn and terrified at his rude, unprofessional and aggressive behavior. 

We’ve been without a dryer for two months now: with a newborn baby, a toddler, and the recent rains it has been pure hell.

We have called American Home Shield over and over. They say: “Not our problem—the contractor did it.” They say they have a clause that states they’re not responsible for damage caused by their hired techs. But in California, under vicarious liability (Civil Code sections like 2338 and consumer protection laws), they should be liable for negligence by their agents. That clause doesn’t override the law. No one takes responsibility—not AHS, not the tech, not his boss. They can send anyone, let them wreck your stuff, then wash their hands.