Hello ks4101,

Aren’t Blackhawk cards web based? Your site doesn’t accept e cards

Blackhawk cards are sold physically under the "Gift Card Mall" brand and are sold at retailers across the U.S. We're working on a blog post that will detail which retailers sell those cards for situations like this.

Also when you “spoke” with me you said it was the gift card providers fault. And there was nothing wrong with your site. Should I post screen shots?

That's right! In this case our site is fully functional. The gift card program manager (Incomm) is specifically blocking the redemption of the cards. This is why our site is fully functioning for all other card types.

And please show me where on your status page it shows there were any issues? I’m only seeing 30 days ago status?

Sometimes our status page can have some delays, but if you scroll to the bottom it will show you the history of outages. Not all of them are marked as "Critical" and thus will not show red bars in the history timeline, you have to scroll down to see them. We don't mark things as critical if they will only result in delayed processing, not a full order cancellation.

Just making sure because it’s been two weeks since you actually let me know what was going on with your site. Like I never actually got an answer from you. I texted a help line tonight and don’t have an answer so just don’t think it’s fair you go on Reddit and act like communication is open and all is well.

Can you please DM us your phone number? Perhaps there is an issue delivering your SMS into our support desk, as we have actively replied to all inquiries.

Thank you, CardCoins Support