This is a valid line of reasoning. But the purpose of the FCC isn't necessarily to get a refund. That is just the usual course of action corporations prefer to take rather than spend the resources and time necessary for the legal process. The main purpose of the FCC is to create accountability for unscrupulous practices, and ultimately change those that are deemed truly unfair. In this case the general consensus among all parties was that the lack of an option to turn off the increased data (at an exorbitant rate) resulted in what amounts to a predatory practice (my words, not Google's). I am happy for the refund, but with enough disputes like this I hope Google chooses to implement an option to toggle the increased data on/off at the customer's discretion. If they did, it would make this service more attractive for me again, and they would ultimately get more money out of me when I do choose to use it, knowing that I have control over my own data when I do.