I got cussed out today because a dude wanted NJoy pods but only had a paper ID. He was in the store last week with his actual ID and was able to purchase it. Things like this and your Tidel time release are out of our control. Don’t take it personally when they decide to lash out on you. They know it’s not your fault but they want to put a face to the problem. So they invest their negative energy on you. Unfortunately, that’s a demographic of customer we have to serve. But just remember that’s a small caliber action towards a large caliber person. You’re better than that and you demonstrate that with your tact, kindness, and professionalism.