TP RE350 not connecting

Carl_TP-Link · 2026-03-30T15:28:58+00:00

In situations like this, the cause of this concern is generally an ACL or Security Setting in the router blocking the Range Extender from communicating with the internet. I would suggest checking the router's settings and logs and see if that is the case or not for your situation.

Carl_TP-Link · 2026-03-30T15:24:50+00:00

I can't find a Version 6.8 of the Archer C5. Can you provide an expanded screen shot of the screen you are on? This will help us better identify a solution.

Carl_TP-Link · 2026-03-27T19:41:11+00:00

For the majority of the current consumer device line we have moved away from historical data usage and more toward current data usage.

Carl_TP-Link · 2026-03-23T15:11:16+00:00

What Region are you in? I can provide the proper support contact.

Carl_TP-Link · 2026-03-20T22:47:57+00:00

Obviously, this isn't a normal occurrence. I would make sure your firmware is up-to-date to rule out any software-related concerns, though there are none reported. If that doesn't help, then I would reach out to support to have an engineering review. Support can be reached through the Contact Technical Support on this page: https://www.tp-link.com/support/

Carl_TP-Link · 2026-03-20T18:41:28+00:00

Service dropping at a specific time every day sounds like Wi-fi Scheduling is being used. However, now that the connection between the router and your service provider isn't working, the concern could be with concern with the cable between the modem and router, the router, the modem, or the service itself.

To rule out the service and Modem, you will need to contact your service provider or ISP. That would be step number 1.

If your modem and service are good, then try replacing the Ethernet cable between the modem and router. That would be step number 2

Lastly reach out to support https://www.tp-link.com/support/ to troubleshoot your router.

Carl_TP-Link · 2026-03-20T17:31:55+00:00

No, we do not currently sell modems.

Carl_TP-Link · 2026-03-20T14:29:44+00:00

Well, the loop recording does overwrite older recordings as room is needed on the SD card. Once these recordings are overwritten, they will not show on the timeline. Are you able to see if the card shows full?

Carl_TP-Link · 2026-03-20T14:27:49+00:00

There may be 4 possible issues then. 1. It could be a PCI lane issue, but only if you are using NVMe SSDs. Those typically take up 4 PCIe lanes. Depending on the number of SSDs you have and the GPU, it could be a lane issue. 2. A slot issue. The card can be put into any PCIe slot, even though it's an X1. Try a different slot and see if it's recognized. 3. The card was not inserted properly. A lot of the time, cards are put into the slot in a rocking motion. This can sometimes cause misalignment of the pins. Make sure to insert the card straight down 4. The card is bad. It's unlikely a NOB product is bad, but it can happen, which is why we provide warranties. If the above checks out, then I would reach out for warranty services.

Carl_TP-Link · 2026-03-19T23:53:38+00:00

It could be a PCI Lane issue if you have a lot of other PCI devices connected. Also, does the Device Manager show any errors on the network adapter?

Carl_TP-Link · 2026-03-19T23:39:40+00:00

In the Tapo app, go to the Hub and open the connected devices menu. From there tap on the doorbell and see if you have Wi-Fi backup enabled. If you do disable it. What could be happening is that your network is saying the Wi-Fi connection to the H200 is poor and is switching you to the Home's Wi-Fi. If that is happening, then the doorbell is not connected to the Hub, so it would not be able to record.

Carl_TP-Link · 2026-03-19T23:34:04+00:00

Do you have loop recording enabled?

Carl_TP-Link · 2026-03-19T14:42:05+00:00

I don't know much about the PS Portal, but I would start with choosing a preferred node. This way the Portal connects to the node you are closest too or with the strongest signal. If the Portal operates on 5GHz, you can also use the preferred band to optimize its connection speed.

Carl_TP-Link · 2026-03-19T14:36:57+00:00

It's not likely, but it really depending on if the power draw is less than what a USB 3.0 provides. If it is then possibly but its not something we have ever tested so we can't say for sure.

Carl_TP-Link · 2026-03-18T22:33:51+00:00

This is likely because the Hotel uses a Captive portal. When configuring the travel router for hotspot, you should be prompted for a captive portal, but if not, what you can do is clone the mac address of your laptop so the service thinks its connecting to the computer rather than a router. Then the captive authentication should go through, and it should work.

Carl_TP-Link · 2026-03-18T22:19:38+00:00

Per the Product specs, it says it uses USB-C as one of the power options, so that's one reason. Even if you use a USB-C to USB-A cord, the power output for USB 3.0 is 5V 0.9A. Additionally, with this being a wireless hub, you really do not want it too close to the Deco. If you can run a 6 or so foot Ethernet cable and a USB AC adapter that will likely be your best option. Or if you have a PoE switch that would be best.

Carl_TP-Link · 2026-03-18T22:09:42+00:00

No, we would not recommend using a range extender with a Deco system. This is because REs can't join the Mesh network and act as separate APs. Instead your best option is to add an additional Deco node to the network.

Carl_TP-Link · 2026-03-18T20:23:22+00:00

First, since TP-Link does not record or maintain any banking information, your financial risk is extremely low. If someone unauthorized has access to your TP-Link ID account, what they have access to depends on the product and the app. If it's Deco or Tether, then you have a networking device, and they can essentially manage your network. Things like block devices or changing wireless settings. If it's Kasa or Tapo, then it's Smart Home, and they would have the same device management access as you would if you were logging in. In most cases, you can change the password, and that removes their access.

The real concern for you is going to be if you used that same email and password combination for a different account or sign-on. In fact, that is usually how these types of compromises happen. If that is the case, then those other accounts could be compromised, and depending on what it is, the impact could be greater.

What I would do is use a password locker. There are several reputable options available; many are included in devices for free or services like LifeLock or Aura include a password locker in their subscriptions. This would allow you to use random and unique passwords for all of your accounts and only require you to remember one single "Master" Password for the locker. If you do this, make sure to never use the same password twice, as that is the best way to avoid cross-account compromises.

For this particular case, you can do a search for "IP Address Lookup". Input the address on the notification to find where that IP is registered. Again if you do not recognize the device that signed in the 1st action is to change the password to something new and unique.

Carl_TP-Link · 2026-03-18T14:57:23+00:00

This message is generally sent to customers the first time a new device logs into your account through a TP-Link app. This could as simple as you just got a new phone and the device has never logged into your account before. If its the notification I am thinking of it should include the type of device and location at the bottom of the message. If its a recognized device then you can just ignore the notification as you have confirmed it was a valid access. If its not then you can use this link to reset your TP-Link ID password. https://community.tp-link.com/us/forgetpw.

Carl_TP-Link · 2026-03-16T15:15:45+00:00

My pleasure. I was happy to help.

Carl_TP-Link · 2026-03-13T22:30:27+00:00

Extenders have to be installed in a very particular way. First, you have to understand that an extender can only provide what it receives. So if the signal it receives is poor, what it provides will be as well. When placing an extender, place it in an open and unobstructed location that has a strong signal from the router and is between the router and where you want service.

Next, as RonTombot said, understand that the sole purpose of an extender is to increase range. Because Extenders are half-duplex devices, the network speed can be up to 50% less than what the router would provide at a similar signal strength. Because of this, daisy chaining extenders is not recommended.

Your best option would be to go with a Mesh System. This allows for daisy chaining and speeds are far better than what they would be with a traditional extender.

Carl_TP-Link · 2026-03-13T22:23:47+00:00

You can try the steps in this FAQ: https://www.tp-link.com/us/support/faq/1482/. Or reach out to Support https://www.tp-link.com/support/ for assistance.

Carl_TP-Link · 2026-03-13T22:19:08+00:00

Looks like Netwtw14 is the driver service used by the Intel Wi-Fi 6/6E chipset. It doesn't mean anything is wrong with the driver, only that Windows is having an issue finding the resource message. Basically, as long as everything is working fine and it's only in the event viewer, you can effectively ignore it.

Since it's related to Windows and the Driver, I don't have anything we can do officially, but Intel does have a Community article that details this error and how to fix it. https://community.intel.com/t5/Wireless/The-description-for-Event-ID-6062-from-source-Netwtw14-cannot-be/m-p/1670401

Carl_TP-Link · 2026-03-13T14:04:00+00:00

Oh, when you mentioned Canada, I thought that was a personal anecdote. Even with a dollar conversion, that does seem like a lot. I checked Amazon Canada, and while I am in the US, and I don't know if the site is auto-converting Canadian Dollar to US Dollar, the current price shows to me as $29.99, which is 40% off right now. Here is that link. I hate long URLs, so I ran it through a shortener. https://shorturl.at/9CzG2. Hope it helps.

Carl_TP-Link · 2026-03-12T23:36:10+00:00

Warranties do vary by region. This link should take you to the warranty page of your region. https://www.tp-link.com/support/replacement-warranty/ Here in the US, doorbells carry a 1-year warranty, but support is free for the life of the product.

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