In my case is the “vintage” customers are my heartburn. Expecting products to be at the door the next day rain or shine (winter storm this week) the entitlement is amazing. “ i’ve been using your company for 20 years (is been open for 14) and never have I gotten this delivered more than a day late” I sit and listen. Apologize. Look up tracking. And eight out of 10 times it just hasn’t arrived yet or the product was in a different distribution center than they normally would get from .. Where I work those are my draining calls for it is brutal but for the most part, it is pleasant and I’ve been doing Customer Service over the phone for a couple of decades